Security Credential Generalist

Security Credential Generalist

The Security Credential Generalist is responsible for performing administrative duties in the Nashville International Airport's Identification Office to include the security identification process and issuance of all identification access airport badges.

Essential Responsibilities:

• Processes and authorizes the issuance of security identification badges and other access media for more than 12,000 airport employees, tenants, and contractors on an annual basis.
• Deactivates and recovers security badges and access media when badges are lost, stolen, or terminated.
• Maintains information in the ProWatch system for parking, security threat assessments and fingerprint background checks.
• Manages finger-printing process for security identification badges and access media applicants
• Performs daily checks of Transportation Security Administration (TSA) Clearinghouse and Fingerprint Results Distribution websites.
• Collects the results from TSA-approved channeling client. Verifies and processes identification documents in accordance with the TSA regulations.
• Performs administrative functions such as file management and record keeping.
• Submits fingerprints to the Federal Bureau of Investigations (FBI) for filing, background checks, and verification.
• Issues vehicle ramp decals to employees, tenants, and contractors.
• Serves as TSA trusted agent that collects and transmits biographical and biometric information.
• Issues keys to gate guards, police officers, and construction contractors.
• Handles invoices, credit, and check payments from customers for services and parking.
• Assists in auditing the security identification badges/access media on an annual basis.
• Conducts periodic audit of records.
• Sets up and maintains training schedule for Interactive Employee Training (IET) center.
• Audits the criminal history record check findings and recommends further review of eligibility for a security badge.
• Prepares testing booklets and supplies for Security Identification Display Area (SIDA) courses.
• Identifies environmental hazards and addresses in accordance with Occupational Safety and Health Administration (OSHA) regulations.
• Assists in developing and maintaining procedural manuals to ensure compliance with TSA regulations.
• Maintains regular and on-time attendance.
• Maintains badging equipment.
• Follows all safety regulations.
• Supports the Metropolitan Nashville Airport Authority's (MNAA) commitment to its culture and values, including Respect, Integrity, Service and Innovation (RISE).
• Performs other duties as assigned.

Knowledge, Skills, Abilities and Other Characteristics:

• Office Management: Knowledge of general office management practices and procedures.
• Database Management: Skill in establishing and maintaining databases, spreadsheets, and other applicable computer software applications.
• Computer Systems: Knowledge of computer systems, technology, software, and applications.
• Microsoft Office: Skill in using Microsoft Office applications such as Outlook, Word, Excel, and PowerPoint.
• Office Equipment: Skill in using standard office equipment such as telephones, copy machines, scanners, multi-functional printers, and fax machines.
• Computer Use: Skill in using a personal computer, the internet, and other software to perform job-related functions.
• Cameras: Skill in using digital cameras.
• Financial Management: Understand financial reports
• Regulatory Compliance Current and Ongoing: Knowledge of regulatory compliance issues in airport industry and specific job function results
• Customer Image: Ability to build value-added relationships with customers, business partners, and potential business partners
• Orientation: Focuses on improvement of business processes and procedures.
• Stability: Maintains emotional and mental stability in challenging situations. Attention to Detail: Is careful about detail and thorough in completing work tasks.
• Managing Workload: Skill in organizing and prioritizing work, handling multiple responsibilities, and meeting deadlines.
• Stress Tolerance: Skill in accepting criticism and dealing calmly and effectively with high stress situations.
• Efficiency: Skill in working efficiently under strict deadlines.
• Judgment Decision Making: Skill in considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Attention to Detail: Is careful about detail and thorough in completing work tasks.
• Collaboration and Teamwork: Builds and maintains relationships:
• Critical analysis skills: Deliver outstanding customer satisfaction
• General knowledge and understanding of the airport industry
• Ability to obtain and maintain a Security Identification Display Area (SIDA) badge

Qualifications:

Required:

• Associate's degree in related field.
• 2-4 years of Airport Operations experience.
• 2-4 Years of Airline Operations experience

Preferred:

• Bachelor's Degree in Related field.
• 2-4 years of handling high-volume data entry, records management, or compliance auditing
• Less than 2 years of TSA regulations, including 49 CFR Part 1542 requirements
• 4-7 years in a front-line customer service role
• 2-4 years in a supervisor or team lead role

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.