General Manager

Description

Job Overview:
In conjunction with the Declarant, Senior Leadership and the Board of Directors, the General Manager will be integral in the creation of policy and governance, the establishment of community presence and the management of the resident experience and the business of a developing association while delivering exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.

The ideal candidate will have prior Declarant controlled HOA and supervisory experience.

Compensation: $130k+ annually, based on experience

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

• Work closely with the land development team staying informed of project updates and milestones
• Draft and review initial policies to ensure compliance with the vision of the developer for the overall community and with applicable statutes with an emphasis on the impact to the resident experience
• Oversee the operations and scheduling of a large scale amenity center
• Support the creation and evolution of lifestyle programming to address the needs and desires of a multi-generational, growing community keeping in mind the marketing needs of the overall project and the builder partners within
• Oversee the day-to-day operational and administrative management of the growing community, including supervision and support of dedicated team members
• Partner with the Declarant, Board and Lifestyle associate to plan, promote and execute community events, programs and services that enhance resident engagement and drive public engagement with a new growing master planned community
• Partner with the Board of Directors by preparing meeting packets, manager reports and minutes; attending Board, committee and annual membership meetings; and assisting with meeting coordination
• Manage the community’s financial operations, including development and administration of the annual budget, capital projects, review of monthly financial statements, variance reporting, monitoring accounts payable and delinquencies and approval and coding of vendor invoices
• Ensure compliance with federal, state and local laws, as well as the association’s governing documents, policies and procedures
• Conduct regular inspections of buildings, exterior common areas, landscape, parks, amenities, and building systems, and coordinate timely maintenance and repairs with vendors and contractors
• Conduct specific inspections related to the acceptance and turnover of common areas and amenities
• Manage compliance and violation processes by conducting inspections, tracking non-compliance, and issuing notices according to established policies
• Coordinate vendor and contractor services, ensuring work is completed on time, within budget and in accordance with contract terms
• Serve as the primary point of contact for homeowners by addressing inquiries, resolving concerns and facilitating dispute resolution
• Communicate regularly with residents through newsletters, emails, meetings and community updates
• Review incident reports and ensure timely response and resolution
• Maintain organized records and documentation including financial reports, contracts, communications and operational records
• Perform other duties as assigned

Skills and Qualifications:

• Proficient with MS Office suite
• Tremendous listener with the ability to diffuse tense situations
• Able to identify issues and resolve before problems arise
• Highly detail-oriented and thorough, ensuring accuracy and completeness in all work
• Exceptional interpersonal skills to cultivate strong working relationships and promote teamwork
• Excellent verbal and written communication skills, with the ability to clearly convey information and ideas
• Collaborative and cooperative, working effectively with colleagues and stakeholders to achieve common goals
• Effective leader and motivator, inspiring others to achieve their best and providing guidance and support to team members

Education and Experience:

• CMCA, CAAM or PCAM (required)
• Declarant Controlled association experience (required)
• Operational Management of large scale amenity center with resident programming staff (required)
• 5+ years of HOA management experience (required)
• 5+ years managing others (required)
• Phased community development experience (preferred)

Physical Requirements:

• Walk and move throughout the community common areas and facilities
• Sit and stand for moderate periods of time
• Sit at a desk using a computer in an office setting

Supervisory Responsibility: Yes
Work Location: Buckeye, AZ
Work Hours: Monday – Friday, 8a – 5p with evenings and weekends as needed to attend board meetings and community functions
Travel Requirements: Some local travel with use of personal vehicle. Eligible for mileage reimbursement at the current IRS approved rates.

What We Offer:

• 10 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.


Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.