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Intermediate Level Operations AnalystSGA • Detroit, MI \ Grand Rapids, MI \
Intermediate Level Operations Analyst

Intermediate Level Operations Analyst

SGA • Detroit, MI \ Grand Rapids, MI \
30+ days ago
Job type
  • Full-time
Job description

Software Guidance & Assistance, Inc., (SGA), is searching for an Intermediate Level Operations Analyst for a contract assignment with one of our premier Utility Services clients in Grand Rapids, MI.

Responsibilities :
Responsible for providing analytical, budget, process, and systems support for work unit. Ability to work independently and identify appropriate course of action to analyze issues, recommend solutions, and administer programs. Manages or coordinates various administrative programs. Performs analysis, research, and studies and prepares various reports.
  • Develops project plans, identifies resources, and ensures tasks are performed to meet deadlines.
  • Independently identifies and resolves problems.
  • Plans and leads major projects, conducts meetings, and informally leads other employees.
  • Performs investigations and highly complex analyses, utilizing operating system tools for - statistical, trend, root cause, etc.
  • Identifies, troubleshoots, and resolves problems with reporting systems and processes.
  • Prepares and presents findings and recommendations to management.
  • Reviews budget variances and identifies and corrects errors.
  • Coordinates process improvements efforts within field operations.
  • Acts as liaison to other areas for reports, information requests, etc.
  • Protects highly confidential information.
Required Skills:
  • Bachelor Degree in related field (Business Administration/Management, Computer Science/Information Technology)
  • Needs to be fluent in Microsoft Excel, Word, Outlook - years experience
  • Has to have great customer service skills - years experience
  • Reviews budget variances and identifies and corrects errors
  • Able to take customer calls and make appointments.
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Intermediate Level Operations Analyst • Detroit, MI \ Grand Rapids, MI \

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