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Xante Corporation
Technical Support SpecialistXante Corporation • Mobile, Alabama, United States
Technical Support Specialist

Technical Support Specialist

Xante Corporation • Mobile, Alabama, United States
4 days ago
Salary
$35,360.00 yearly
Job type
  • Full-time
Job description

Salary: $35,360 - 39,520 per year

Requirements:
  • High School Diploma
  • Exceptional attendance and punctuality
  • Strong written and verbal communication skills
  • Solid work ethic
  • Capacity to manage multiple tasks and adjust priorities throughout the day
  • Ability to lift up to 75 pounds
  • Willingness to travel (approximately 25%)
  • Valid drivers license
  • 1 year of experience in help desk or technical support (preferred)
Responsibilities:
  • Provide technical assistance to customers regarding software and a variety of color digital and inkjet printers
  • Collaborate with end users, onsite technicians, and Xante Authorized Dealers to efficiently resolve customer issues and complaints
  • Deliver outstanding service by proactively engaging with all customers
  • Diagnose and troubleshoot technical hardware and software problems
  • Follow up with customers to ensure their expectations are exceeded
  • Record all customer inquiries and resolutions in our CRM system
  • Conduct thorough training sessions for customers to effectively operate our equipment during in-house classes and at customer sites during installations
Technologies:
  • CRM
  • Hardware
  • Support
  • Mobile

More:

We are a dedicated technical support team located in Mobile, AL, committed to ensuring our customers have an exceptional experience with our software and printers. We offer a comprehensive benefits package, including 401(k) plans, health and dental insurance, life insurance, paid time off, and tuition reimbursement. Our team thrives on collaboration and excellence, and we are looking for a full-time Technical Support Representative who is ready to make a difference.

last updated 33 week of 2026

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Technical Support Specialist • Mobile, Alabama, United States

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