Intake Coordinator / Operations Assistant

Intake Coordinator / Operations Assistant

📍 Cary, NC | Full-Time | On-Target Earnings: $55,000–$65,000+ annually

About Us

Senior Helpers is the premier provider of in-home senior care, dedicated to helping older adults live safely and independently in their homes.
Locally owned by Ryan and Hannah Murray, RN, our team is passionate about delivering exceptional care and building meaningful relationships with families and healthcare partners throughout our community.

About the Role

We’re looking for a compassionate, organized, and dependable person to serve as the first point of contact for families reaching out for help.

When someone contacts us, it’s often because something has changed—a fall, a hospitalization, a new diagnosis, or a growing concern about a loved one.
They may feel overwhelmed or unsure of what to do next.

In this role, you’ll help guide those first conversations.
You’ll listen, ask thoughtful questions, and help families understand their options.
Just as importantly, you’ll stay connected—following up, checking in, and making sure no one is left waiting or wondering what comes next.

The right person for this role takes ownership, follows through relentlessly, and ensures no family falls through the cracks.

What You’ll Do

Supporting New Families

• Answer calls, texts, and emails from families looking for care
• Listen carefully and help them feel heard and understood
• Guide families through next steps and what to expect
• Help schedule in-home assessments when appropriate

Following Up & Staying Connected

• Follow up with families who haven’t yet made a decision
• Reconnect with people who may still need help
• Keep track of conversations so nothing gets missed

Supporting the Team

• Support on-call rotation (one day per week, one weekend per month)
• Assist HR Coordinator with recruiting efforts
• Help with general office tasks when things are quieter

What Success Looks Like

• Every new lead is contacted within minutes—not hours
• Families feel supported, informed, and cared for from the first interaction
• People don’t feel forgotten—multiple follow-up attempts are made until contact is achieved
• Communication is clear, kind, and consistent
• Monthly assessment/consultation goals are consistently met
• Strong organization and communication across the team

Compensation

• On-Target Earnings (OTE): $55,000–$65,000+ annually, based on performance
• Base hourly rate ($23-$26) plus performance-based bonuses tied to assessments scheduled

What We’re Looking For

• Someone who genuinely enjoys helping people
• Comfortable making outbound calls and following up consistently
• Strong communication skills (phone, text, email) and a calm, reassuring presence
• Organized and dependable—you do what you say you’ll do
• Comfortable following up and staying in touch with people
• Able to balance empathy with taking initiative
• Experience in healthcare, home care, or customer service is a plus

A Note About This Role

The way we respond in these first conversations can make a real difference.
A thoughtful, consistent approach helps families feel less overwhelmed—and ensures they get the care and support they’re looking for.

This isn’t a high-pressure sales position.
It’s about helping families navigate decisions and making sure they have the support they need.

At the same time, it’s important that people don’t fall through the cracks.
Following up, staying organized, and taking initiative are key parts of doing this job well.
This role requires consistent follow-up and urgency.
Successful candidates are comfortable making multiple attempts to reach each lead and do not wait for responses—they drive them.

If you are someone who follows up once and waits, this role won't be a not be a good fit.

Work Environment

This is an in-office position based in Cary.

EEO

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.