Alarm Monitoring Center Operator I

Job Description: First Alarm is one of the largest privately owned security firms in California.Protecting thousands of homes and businesses, First Alarm is dedicated to making people and places safe! We are committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development.Join our Monitoring Center Team to take part in keeping our California community safe.This position is for our Emergency Monitoring Center that is open 24/7, 365 days a year.Monitoring Center Operators are primarily responsible for monitoring life safety devices to respond as quickly, accurately, and efficiently as possible while providing excellent customer service.In this role you will be sitting at a workstation, operating a computer and speaking on the phone for 8 to 12 consecutive hours.We do have some stand up workstations.We like to say this role is about 80% customer service, 15% emergency dispatch, and 5% tech support.We are currently looking to fill swing shifts 2pm -10pm & 3pm-11pm , including required _weekend_ shifts; but the schedule can be and is changed as needed to ensure there is enough coverage.We are currently hiring for full and part time.There is always a possibility of a part time position becoming full time.Flexible availability is preferred.Good attendance is critical to success in this role. Alarm monitoring is not a routine job and starts with an extensive paid training program over several weeks.Experience is not necessary; we will train the right people! Position entails a heavy workload with constant multi-tasking and needs good reading comprehension and memorization of many policies and standard procedures.You must be able to deliver excellent customer service while under stress.The ability to correctly prioritize tasks, accuracy, reliability, and accountability are all necessary qualities to have in order to be successful in this position. Must be able to type quickly and accurately.Good spelling and the proper use of English grammar is required.Prior customer service, business level computer use, and business phone experience are helpful for qualifying.Must pass a state criminal background check and have a clean drug test._ (Medical Marijuana not allowed due to federal contracts). _ Good credit and clean recent criminal history are helpful to obtain an federal security clearance required for future advancement.Already having a federal security clearance is very helpful for qualifying. Compensation:People in this role can earn $20.00 to $22.00 an hour. Benefits for Full Time employees after 30 days of full-time work including medical, dental, vision, life insurance, 401K, paid time off, and tuition reimbursement.There is room for advancement within our department's chain of command, and other departments in the company for excellent employees.First Alarm has a tradition of promoting from within where skill and aptitude are proven; many of our current leaders can say that they started at the bottom and worked their way up.This position can be a foot in the door to the security industry as a whole - and security is needed everywhere, all the time.www.firstalarm.com Job Types:Full-time, Part-time Pay:$20.00 - $22.00 per hour Benefits: 401(k) matching Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Life insurance On-the-job training Paid time off Parental leave Referral program Vision insurance Application Question(s): Do you agree to apply for a Department of Defense clearance? All employees are required to apply. Are you able to work weekends and holidays? Experience: Multi-line phone systems:1 year (Preferred) Shift availability: Night Shift (Required) Ability to Commute: Aptos, CA 95003 (Required) Work Location:In person.