Settlement Negotiator

Traditional Negotiator | Negotiations DepartmentDebtBlue, LLC - Richardson, TX | On-Site, 5 Days a WeekAbout DebtBlueAt DebtBlue, we don't just settle debts-we restore peace of mind.DebtBlue, LLC is a fast-growing debt settlement organization committed to helping individuals and families regain financial stability. We serve our clients with integrity, compassion, and excellence, helping people move from financial stress toward a stronger financial future.We're looking for a skilled Traditional Negotiator who wants their work to genuinely matter. If you thrive in high-stakes negotiations, enjoy building relationships, and find purpose in helping people navigate difficult financial situations, this could be the opportunity for you.The RoleAs a Traditional Negotiator, you'll sit at the intersection of strategic negotiation and real human connection.You'll negotiate directly with creditors, collection agencies, and attorney offices to secure favorable settlements for our clients. At the same time, you'll help clients understand their options, evaluate their accounts, and navigate the path toward financial resolution.This role requires confidence, emotional intelligence, strong financial and mathematical skills, disciplined execution, and the ability to build trust during difficult conversations.Success in this position means delivering results for both our clients and the business while maintaining a high standard of professionalism, accuracy, and client care.This position is ON-SITE in Richardson, TX, 5 days a week.What You'll DoNegotiate on behalf of our clients - Work directly with creditors, collection agencies, and attorney offices to secure favorable settlement agreements.Own your pipeline - Manage an open queue of client accounts and consistently achieve monthly production expectations that support department goals.Be the financial strategist - Review client accounts and determine the funds and timelines necessary to complete settlements and ensure company fees are paid according to department guidelines.Build and maintain relationships - Serve as a key point of contact between DebtBlue and creditors throughout the negotiation process.Know your numbers - Calculate acceptable settlement percentages and structure offers within established department guidelines.Track the details - Maintain accurate records of client settlements, payments, settlement letters, and related correspondence.Protect the client experience - Communicate clearly and professionally while helping clients navigate the settlement process.Support department operations - Perform additional duties as needed to support the success of the Negotiations Department.Core CompetenciesConsultative Skills - Ability to diagnose financial situations, build trust, and guide clients toward appropriate solutions.Emotional Intelligence & Empathy - Ability to connect with individuals experiencing financial stress while maintaining professionalism and compassionmunication & Influence - Clear, confident communication that helps clients understand and commit to solutions.Discipline & Execution - Strong personal accountability for activity levels, pipeline management, process adherence, and results.Adaptability & Continuous Learning - Open to coaching, feedback, new strategies, and continuous improvement.What Makes You a Fit3+ years of experience in customer service, collections, negotiation, or a related field preferredStrong ability to build rapport and establish trust quickly, especially during difficult conversationsStrong mathematical and analytical skillsAbility to work within structured policies, procedures, and negotiation guidelinesSelf-directed with the ability to prioritize tasks, meet deadlines, and achieve goals with minimal supervisionExceptional attention to detail and accuracyStrong verbal and written communication skillsProficiency with Microsoft Office, SharePoint, CRM/database systems, and other client service toolsHigh school diploma or GED preferredBilingual in Spanish is a strong plusWho Thrives at DebtBlueWe look for people who don't just meet expectations-they take ownership of their growth, their results, and the impact they have on others.Growth MindsetRelentlessly pursue improvement and commit to becoming your best self. Your mindset determines your ceiling.EmpathyListen first, act with compassion, and treat every person with dignity and understanding-because dignity is not negotiable.EmpoweringHelp clients overcome adversity by guiding them toward solutions that restore confidence and financial control.OwnershipOwn the outcome in every interaction. Practice disciplined accountability-no excuses, just results.FocusPlay the next play. Execute with precision and win through attention to detail.IntegrityProtect the standard by doing the right thing-always, especially when no one is watching.Earning Potential That Rewards PerformanceAt DebtBlue, your production has a direct impact on your earning potential.You'll start at a $20/hour base pay, with the opportunity to earn additional performance-based bonuses. Our top negotiators are earning approximately $3,000–$3,500 per month in bonuses, with uncapped earning potential beyond that.Our compensation structure is designed to reward negotiators who consistently deliver results. We recognize high performers through earning tiers, leaderboards, and performance recognition.If you're motivated by results and want your income to reflect your work ethic, there's significant opportunity to grow your earnings at DebtBlue.Why DebtBlue?You'll be part of a mission-driven team working to change the financial future of individuals and families who may feel like they've run out of options.This is demanding work. It requires resilience, accountability, attention to detail, and the ability to have difficult conversations. But it's also work you can be proud of.At DebtBlue, we believe in investing in our people just as much as we invest in our results. You'll have opportunities to grow your skills, develop your career, and be recognized for the impact you make.Traditional Negotiators embody DebtBlue's mission to fight for people overwhelmed by debt-negotiating relentlessly, advocating with empathy, and delivering real peace of mind as we help clients move toward financial independence one client at a time.Location & ScheduleLocation: Richardson, TXWork Arrangement: On-SiteSchedule: 5 days per weekEqual Opportunity EmployerDebtBlue, LLC is proud to be an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.#ZR