Datacenter Server Support Engineer

Overview The Infosys Communications, Media, and Technology (CMT) unit is a dynamic and innovative division dedicated to driving digital transformation and growth for clients in the telecommunications, media, and technology sectors. Our vision is to become the strategic and trusted partner for our clients by enabling their digital transformation and growth. We achieve this by leading technological changes. Join us to be part of a team that leverages deep industry insights and strategic leadership to deliver innovation-led transformation through digital, cloud, and AI-first solutions.We are committed to building and nurturing a high-impact partner ecosystem and driving long-term, strategic client relationships. In the assigned Job Role of Technology Consultant 1, your Area Of Responsibility will be as below: ⦁ Assist in conducting targeted interviews and workshops to capture user needs, and ensure accurate documentation of stakeholder requirements ⦁ Participate in design discussions to capture software specifications, and aid in creation of process documentation. ⦁ Develop, refine, and document code for new software applications, following detailed design specifications to meet user requirements ⦁ Execute test plans, analyse outcomes, and report defects to the development team, to facilitate enhancement of software performance ⦁ Support the integration of new software features, facilitating smooth transitions within the existing system infrastructure ⦁ Monitor and troubleshoot live applications, ensuring prompt resolution of issues and creation of comprehensive documentation for ongoing system maintenance ⦁ Systematically document coding practices, testing methodologies, and technical solutions, thereby enriching team's knowledge repositoryYour contribution to the team: ⦁ An agile mindset with effective communication and problem-solving skills. ⦁ The ability to work on majority of the areas as part of SDLC lifecycle ⦁ Passion for innovating solutions that drive progress and meet future challenges. ⦁ A proactive approach to monitoring and resolving production issues before they escalate. ⦁ Commitment to continuous learning, knowledge sharing, and fostering team development Required Skill and Experience • Hands on experience on Physical Server Hardware Installation, Maintenance, and Troubleshooting.• Physical Server Installation: Unpacking, inspecting, and mounting HPE ProLiant, Synergy, or Apollo servers into racks.• Break-Fix Support: Diagnosing and replacing faulty hardware components (e.g., hard drives, memory, power supplies, system boards).• Cabling: Managing physical cabling, including structured copper and fiber optic connections for networking and storage.• Firmware Management: Applying firmware updates and BIOS upgrades to maintain system stability.• OS Deployment: Installing and configuring Windows Server, Linux, or VMware ESXi operating systems.• System Configuration: Configuring server management interfaces such as HPE Integrated Lights-Out (iLO) and OneView.• Proactive Monitoring: Monitoring server health, performance, and capacity to prevent incidents.• Incident Management: Responding to, documenting, and resolving technical service requests and tickets (e.g., in ServiceNow).• Reporting: Maintaining detailed records of maintenance, configuration changes, and asset information.• Technical Documentation: Contributing to internal knowledge bases (KBA) and developing troubleshooting guides.• Customer Communication: Providing clear, professional updates to clients regarding technical issues and, in some cases, mentoring junior team members. Preferred Skill and Experience • Good Communication and Analytical skills.• Must have right attitude and customer centric approach.• Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW).• Experience and desire to work in a Global delivery environment. Additional Required Qualifications • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. • This position may require relocation and/or travel to work/project location. • In order to comply with legal requirements, this role is limited to “U.S. persons” as defined by 22 C.F.R. §.15. U.S. persons include U.S. citizens, U.S. Lawful Permanent Residents, and certain refugees and asylees. BenefitsAlong with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:Medical/Dental/Vision/Life InsuranceLong-term/Short-term DisabilityHealth and Dependent Care Reimbursement AccountsInsurance (Accident, Critical Illness , Hospital Indemnity, Legal)(k) plan and contributions dependent on salary levelPaid holidays plus Paid Time Off EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.