Real Estate Team Operations Manager

Who are we?

We are a team of specialists who help clients make savvy real estate decisions. We create advocates for life by working together to consistently execute a proven process. This provides a world-class experience for clients while empowering them to make wise decisions.

Who are we looking for?

We are looking for a highly capable, growth-minded Director of Operations who can serve as the integrator of the CEO’s vision and ideas while helping the business run smoothly, efficiently, and at scale. This person is a systems thinker, problem solver, and doer who thrives in a fast-paced environment and knows how to turn ideas into action.

The right candidate is highly organized, learning-based, solutions-driven, and energized by building structure, improving workflows, and creating operational excellence. They understand how to support a high-D CEO by bringing clarity, consistency, follow-through, and strong execution to the business. This person is not only operationally strong but also able to adapt quickly, prioritize effectively, and keep multiple moving parts aligned.

This role is ideal for someone who can lead from behind the scenes while also representing the company outwardly when needed. They will support the North Carolina sales team via transaction management, oversee the database, assist with marketing execution, help onboard agents, and attend networking functions as an extension of the CEO. They understand that strong systems, clear communication, and reliable execution are strategic advantages in a growing business.

Preference will be given to candidates who hold an active real estate license.

Compensation- $50,000- 60,000 plus bonus potential and company 401(k) contribution

What will you do?

• Serve as the integrator of the CEO’s vision by helping translate ideas into clear systems, priorities, and execution plans.
• Build, implement, manage, and refine systems for transaction coordination, internal communication, client communication, database management, marketing support, and information management.
• Oversee and manage North Carolina transaction coordination from contract to close, ensuring timelines, compliance, communication, and service standards are met.
• Support the North Carolina sales team with operational needs, communication, follow-through, and administrative execution.
• Manage and maintain the company database and CRM with accuracy, consistency, and strategic organization.
• Provide light assistant support to leadership as needed in order to keep priorities moving and the business operating efficiently.
• Assist in coordinating targeted social media advertising campaigns and support the execution of marketing initiatives.
• Help co-author the company marketing plan and assist in executing that plan across all company locations.
• Support event planning for client events, team events, and business development opportunities.
• Attend networking functions and community/business events as an extension of the CEO and the company brand.
• Assist in onboarding agents and helping them integrate into the company’s systems, processes, and standards.
• Help document, refine, and improve systems across departments, including operations, sales support, client care, lead generation, and marketing.
• Create and maintain an operations manual that documents systems, standards, and procedures.
• Coordinate tools, resources, vendors, and office needs required to keep operations running smoothly.
• Help ensure the organization is operating with consistency, professionalism, and strong follow-through across all areas.
• Travel to team locations outside of the Wilmington market or industry events may be required.

Essential Duties and Responsibilities

• System development, implementation, documentation, and management.
• North Carolina transaction management and contract-to-close oversight.
• Database and CRM management.
• Administrative and executive support.
• Marketing coordination and implementation support.
• Event planning and networking support.
• Agent onboarding and internal team support.
• Customer, client, and vendor relations.
• Ongoing process improvement and operational support across the business.

Preferred Skills and Experience

• Real estate license strongly preferred.
• Experience in real estate operations, transaction management, administration, or a similar leadership role.
• Strong understanding of North Carolina real estate transactions and contract-to-close coordination.
• Knowledge of Follow Up Boss CRM and KW Command strongly preferred.
• Understanding of social media platforms and the coordination of targeted social media advertising.
• Strong Excel and Google Workspace skills.
• Ability to manage a database with a high level of detail and consistency.
• Experience supporting marketing execution and multi-location business initiatives.
• Comfortable working in a fast-paced environment with a high-D CEO.
• Strong communication, organization, and follow-through.
• Learning-based, resourceful, and growth-minded.
• Team player who can both lead and support as needed.
• Able to represent the CEO and company professionally at networking and community functions.

Key Attributes

• Systems-minded.
• Learning-based.
• Highly organized.
• Fast-moving and adaptable.
• Calm under pressure.
• Strong executor.
• Professional and polished.
• Loyal and trustworthy.
• Integrator of vision into action.
• Committed to helping the business grow.

Additional Qualifying Factors

• 3–5 years of administrative experience, preferably in real estate.
• High school graduate.
• Bachelor’s degree preferred.
• Real estate license preferred.
• 1–3 years of service and management experience.

The Mariel G. Weiss Team at Keller Williams team of specialists who help clients make savvy real estate decisions across Southeastern PA & NC. We create advocates for life by working together to consistently execute a proven process. This provides a world-class experience for clients while empowering them to make wise decisions.