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On-Site Fleet Service
Service Writer/Service Manager (Heavy Duty Truck and Bus Repair Shop)On-Site Fleet Service • Rutherford, NJ, US
Service Writer/Service Manager (Heavy Duty Truck and Bus Repair Shop)

Service Writer/Service Manager (Heavy Duty Truck and Bus Repair Shop)

On-Site Fleet Service • Rutherford, NJ, US
19 days ago
Job type
  • Full-time
Job description

Job Summary


On-Site Fleet Service, a medium- and heavy-duty truck repair company with over 40 years of industry experience and four locations in New Jersey, is seeking an experienced Service Writer/Service Manager for our Rutherford, NJ location. This role is designed as a transition into a District Shop Manager position, working closely with and training under the current District Shop Manager while learning all aspects of the role and completing daily operational responsibilities.


We are seeking a qualified candidate with prior experience in a truck repair facility service role. This position requires strong business management skills, diesel repair knowledge, and the ability to effectively communicate with both customers and technicians.


Key Responsibilities


  • Oversee daily shop operations, including management of staff and enforcement of safety standards
  • Achieve company operational goals and performance objectives
  • Maintain cleanliness, organization, and overall appearance of the shop, vehicles, and equipment
  • Collaborate with sales staff to ensure shop profitability
  • Build and maintain strong customer relationships by addressing concerns promptly and professionally
  • Prepare accurate repair estimates and invoices
  • Communicate job progress, updates, and delays to customers
  • Ensure all repairs are completed efficiently and meet manufacturer standards
  • Manage and supervise daily workflow and shop productivity

Preferred Qualifications


  • Experience working with multiple makes and models of medium- and heavy-duty trucks
  • Strong computer skills; experience with shop management software (Bay-Master preferred)
  • Minimum of 5+ years of experience in medium/heavy-duty commercial vehicle service
  • Strong knowledge of diesel truck components and repair processes
  • Self-motivated with a strong sense of urgency and willingness to learn and attend training
  • Ability to prioritize and manage multiple tasks in a fast-paced environment
  • Excellent written and verbal communication skills
  • CDL (Commercial Driver’s License) is a plus

About Us


On-Site Fleet Service is committed to helping every team member reach their full potential. We foster a family-oriented culture that encourages growth, creativity, and continuous learning, while providing the tools needed to achieve excellence in the workplace.


Benefits


  • Medical, Dental, and Vision Plans
  • Company-paid Life Insurance Coverage
  • 401(k) Program
  • Employee Bonus Programs
  • Paid Vacation and Holidays

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Service Writer/Service Manager (Heavy Duty Truck and Bus Repair Shop) • Rutherford, NJ, US

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