Title: Controls Engineer - Helpdesk
Location: Noblesville, IN
Hire Type: Direct Hire
Compensation: $75,000 to $85,000
Benefits: Medical/dental/life insurance; paid time off; holiday pay
The Helpdesk Controls Engineer is the liaison between customers and customer service team. They provide support to the field team regarding information and tools necessary to perform service activities. This position ensures efficient service execution, customer satisfaction, and improved service timelines.
Key Responsibilities:
Service Support:
Monitor Help Desk email and create/update all service request tickets in our system and Fusion
Coordinate and support remote service support
Perform remote customer troubleshooting and repairs
Support and deescalate unfavorable/high profile customer interactions and situations while working closely with all relevant teams.
Responsible for handling both warranty and non-warranty service opportunities directly with the Customer in coordination with the service department.
Help coordinate preparing quotations via ticket creation and monitoring
Attendance at customer pre-order visits when required.
Monitor customer contracts and renewals proactively to maintain appropriate service coverage.
Assist with coordinating service and installation information with Spa and NL
Assist with site preparation before installations resulting in smoother installations
Assist with the process for customer requests for upgrades
Eventually, assist with customer RMA repairs in-house of certain equipment
Fostering Customer Relationships:
Communicate proactively with customers, addressing queries, concerns, and providing timely updates.
Establish strong customer relationships, build trust, and anticipate future needs for customer loyalty.
Service Infrastructure:
Provide input and assist in the development of Service Documentation including service manuals, retrofit instructions, technical bulletins, and parts lists.
Assist with test equipment, QA equipment, and installation equipment inventory and calibration cycles
Research and assist in developing more efficient tools and processes to enhance productivity.
Manage and organize Inc.'s knowledge base, information storage, and training materials efficiently and productively.
Develop comprehensive maintenance schedules for existing contracts, including routine service and calibration.
Assist with technical training of new hires
Create a training jacket for the service/install team to better align projects with capabilities
Become efficient in all products especially new products to provide the best support possible.
Create work instructions and procedures for service activities
Collaborate with the installation and service teams to create formal training documentation and practices.
Qualifications:
Bachelor’s degree in Controls, Software or Electrical Engineering
An ability to work effectively with both internal cross functional teams and customers according to deadlines and under pressure-filled conditions is essential.
Self-driven, attentive to detail, consistent, and process driven.
Fluent in English, written and oral, second language in Italian is an asset
Experienced in the use of a CRM
Possesses excellent time management skills and can co-ordinate multiple service activities
Proficient with Microsoft software tools including Word, Excel and Power Point etc.
Experience managing budgets, financial forecasting and developing labor and material estimates.
Must be eligible and able to travel domestically & internationally, within 30 days from hire date and legally eligible to operate a vehicle, as this is an essential job function.
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
Controls Engineer-Help Desk • Noblesville, IN, US
We work hard and are passionate about what we do but also love to have fun along the way.We celebrate the ability to be a firm of over 2900employees in the US and beyond who still provides a local ... Show more
Come join the Culver's Management Team!.In our restaurants, teamwork is everything.When you join Culver's, you'll find yourself surrounded by a supportive team, and opportunities to develop persona... Show more
Business Development / Sales Engineer.We’re growing fast—and we’re looking for a Business Development / Sales Engineer who knows how to open doors, build trust, and turn complex industrial problems... Show more
A leading security solutions company is looking for an Entry-Level IT Support Specialist in Fishers, Indiana.This remote-based role entails providing application and configuration support for video... Show more
Job DescriptionJob DescriptionTHIS IS A REMOTE OPPORTUNITYPay Rate - $19 / hr (+$1 / hr for Spanish / English Bilingual Candidates)This position is responsible for providing high level customer ser... Show more
Job Opportunities at SynergisticIT.SynergisticIT has helped thousands of candidates get jobs at technology clients like Apple, Google, PayPal, Western Union, Visa, Walmart Labs, etc.We have an exce... Show more
Telamon is a leading provider of connectivity integration, implementation, and distribution solutions for many of the world's most recognized telecommunications, transportation and consumer brands.... Show more
No matter whether a guest arrives weary from their travels or excited for a vacation, as a Night Auditor, you know what to do to make them feel at home.They will appreciate the pristine lobby, your... Show more
Belden is seeking a highly skilled and motivated SAP Fulfillment Lead to support S/4 HANA solutions.Ideal candidate is responsible for supporting, maintaining, and enhancing Belden's SAP S/4HANA Fu... Show more
The Store Support Shift Lead will be responsible for the delivery of quality Level 1 support services to the TCC and WZ Retail stores.The primary goal is to enable retail sales for Store personnel.... Show more
The Senior HRIS Analyst plays a critical role in supporting and optimizing HR technology, serving as an experienced functional and technical resource within the HR Systems team.This role has strong... Show more
Location: Indiana Technical Center in Kokomo, IN.Job purpose: The Site IT Manager is fully accountable IT leader for all IT services at the assigned plant(s) and/or tech center(s).The role ensures ... Show more
The Engineering Group Lead is responsible for implementing continuous improvement for existing capacity, implementing new capacity and ensuring the uninterrupted functioning of the production lines... Show more
Perfict Global is a leading IT consulting services provider focused on providing innovative and successful business workforce solutions to Fortune 500 companies.Our trained and experienced professi... Show more
Senior Configuration Management Analyst.Theoris is assisting our client in their search for a Senior Configuration Management Analyst with ServiceNow experience.This role is responsible for managin... Show more
An essential responsibility of a controls engineer involves designing and implementing control systems.These systems help in the automation of industrial processes, enhancing their efficiency and r... Show more
Search by KeywordSelect how often (in days) to receive an alert :Create Alertform.Select how often (in days) to receive an alert :Solution Architect - RemoteApply nowDate :Oct 23, 2025Location :Rem... Show more
IT Help Desk Support Agent to join our team.The focus of this job is on producing high quality detailed work based on guidelines and procedures.If you have technical experience in computer repair s... Show more
OverviewResultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions.We're problem solvers and industry exp... Show more
Supervises customer service associates and designated hitters.Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.S... Show more
