Benefits Specialist

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.

About This Role:

The Benefits Specialist provides direction, guidance, and help to employees across the North America region. In partnership with the Total Rewards team, this role plays an important part in implementing and maintaining Forrester’s benefit strategy and the associated policies, procedures, and processes.

Job Description:

• Researches, analyzes, evaluates, and administers North America corporate benefit plans and programs according to plan provisions and in compliance with federal, state, and local laws and regulations, including IRS, ERISA, HIPAA, COBRA, Affordable Healthcare Act, etc.

• Studies existing and new legislation, obtains qualified opinions, enforces adherence to requirements, and advises management on needed actions.

• Advises employees on eligibility, coverage, and other benefit matters.

• Assists with the annual open enrollment project and process including project planning, collaboration with vendors, communications and meetings, system configuration updates and testing, employee enrollment, post-enrollment audits, etc.

• Reconciles and pays vendor invoices, maintains vendor payment and membership reports, and resolves any discrepancies

• Reviews and may decide on appeals and escalated eligibility/enrollment issues.

• Serves as primary day-to-day contact for third-party administrators.

• Audits vendors and vendor systems to ensure compliance with plan structure and company policy and resolves discrepancies.

• Troubleshoots issues and resolves problems related to the plans, eligibility, enrollment, systems, etc.

• Develops, updates, reviews, and distributes print and electronic benefits communications.

• Facilitates open enrollment meetings and new employee benefits orientation meetings.

• Drives Forrester’s Well-Being initiatives focusing on promoting healthy employees and managing healthcare costs.

• Leads in the development of benefit education programs designed to increase engagement and enhance the value of new and existing benefit programs.

• Develops and analyzes reports as needed.

• May provide additional support on an as-needed basis to other Total Rewards/HRIS team members.

Job Requirements:

• Three-plus years of experience in working in HR with exposure to benefits.

• Exceptional computer skills, including proficiency in Outlook and Microsoft Word and Excel.

• A working understanding of Workday (HRIS platform).

• Detail and accuracy oriented.

• Demonstrated analytical and critical thinking skills.

• Exceptional proofreading proficiency.

• Goal-driven, organized, and multi-tasker.

• The ability to work with limited supervision.

We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way.

Let’s be bold, together.

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FLSA Status:

Exempt

Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to .

Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.