Learning & Org Development Specialist

Learning And Organizational Development Specialist

The Learning and Organizational Development (L&OD) Specialist takes the lead in designing, developing, implementing, and delivering strategic employee learning and development programs. These programs encompass various areas such as new hire orientation, management, executive and leadership development, and career development. The delivery methods include presentations, eLearning modules, interactive sessions, and more. Additionally, they oversee the coordination of the Learning Management System (LMS), serving as an expert resource to support users, manage system maintenance, updates, and operations, and address any ongoing issues or trends. The L&OD Specialist is also responsible for creating and delivering training resources and guides for employees. This role operates under the supervision of the Manager, Learning & Organizational Development.

Specific Duties and Responsibilities

• Assesses training and development needs through surveys, interviews, focus groups, and communication with members of the Executive Leadership Team, Directors, Managers, instructors, and business unit leaders.
• Creates content and facilitates various forms of New Hire Orientation, Emerging Leaders courses, Leadership Workshops, Professional Development classes and skills training across the District.
• Develops unique training programs and Team Building to fulfill workers specific needs to maintain or improve job skills.
• Creates Leadership materials, Job Aids, and training procedure guides to supplement users learning and to utilize in Workshops.
• Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.
• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
• Evaluates program effectiveness through assessments, surveys, and feedback.
• Maintains knowledge of the latest trends in training, leadership, adult learning and development.
• Assist the Manager of L&OD in the preparation and implementation of training budget; maintains records and reports of expenses.

Learning Management System (LMS) Administration

• Works on assignments dealing with the routine and daily operation, use, and configuration of the HCD LMS.
• Manages community areas within the LMS including functionality, appearance, tabs, and settings.
• Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
• Acquires and maintains knowledge of current technology as it applies to LMS software and systems.
• Collaborates with the L&OD and HR teams on training needs and opportunities for the expansion of talent development within the organization.
• Acts as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver, track training and measure performance to meet organizational objectives.
• Creates and updates resources to train and support learners on how to use the technology for online and professional development.
• Creates and manages user structures including the creation of user groups and learning cohorts.
• Manages course enrollment including progress tracking.
• Develops and updates standardized tools and reporting for ongoing access to learning information; generates standard and custom reports.
• Analyzes reporting data and recommends strategic direction to HR, technical managers, or others, as appropriate.
• Creates and manages the overall course structure and sets up course programs based on specifications from the instructional designer.
• Manages tracking of course revisions and history.
• Builds online assessments and evaluations in LMS for courses.
• Troubleshoots and resolves issues relating to system functionality and software systems.
• Serves as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services.
• Reviews and monitors system performance.
• Works with the instructional technologist and instructional designers to troubleshoot and resolve technical issues related to accessing the LMS and course content.

Electronic Health Record (HER) Technical Training Coordination and LMS Activities

• Registers all new hires for applicable classes. Maintains class schedules in coordination with the applicable third-party.
• Reconciles class rosters and submit files for processing. Processes all new and modified training content within seven (7) business days of receiving it from the vendor.
• Responsible for maintaining access to upload vendor released training videos.
• Coordinates training sessions and manages training rooms, which shall be properly equipped with, at a minimum, a computer projector and work stations for the instructor and each of its employees in attendance, and maintained to train designated members of its staff in the corresponding Electronic Health Record (HER) software.

Skills

• Leadership Training Management and Coordination
• Project Management
• Change Management
• Interpersonal Skills
• Analytical Skills
• Data Entry and Software Skills

Qualifications

Education

• Bachelor's degree in Learning & Organizational Development, Education, Human Resources, Organizational Leadership or related field, and/or equivalent professional experience.

Experience

• Seven (7) or more years of experience in Training and Development, Adult Learning, Education, LMS systems or platforms; New Hire Orientation activities, and Data Analytics preferred. Minimum on 3 years of related experience required.

Certification

• PHR, ATD, CPLP certification or the equivalent, a plus.

Licensure

• Valid FL Driver's License Required

Job Info

• Job Identification 836
• Job Category Human Resources
• Job Schedule Full time
• Job Shift Day
• Locations 1515 N. Flagler Drive, West Palm Beach, FL, 33401, US (On-site)
• Department Human Resources - District

About Us

The Health Care District of Palm Beach County is an independent special taxing district that has served as a healthcare safety net for more than 36 years to fill in gaps in access to healthcare services. This unique healthcare system covers the entire county and provides a wide range of services such as nine community health centers (Federally Qualified Health Centers) which serve everyone regardless of ability to pay; school health teams in 172 public schools; a lifesaving Trauma Hawk aeromedical helicopter program; a rural, public teaching hospital, Lakeside Medical Center; an award-winning skilled nursing center; a ground ambulance program for Health Care District patients needing a higher level of care and the county's Trauma Agency, which ensures quality outcomes within the county's trauma system and leads initiatives to prevent traumatic injury.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, creed, religion, military or veteran status, age, sex, pregnancy status, genetic information, national origin or ancestry, citizenship, physical or mental disability, marital status, sexual orientation or identification status, or any other legally recognized category protected by jurisdictional, state or federal law. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

We are also committed to maintaining a safe, healthy, and productive work environment for all employees. As such, we are a Drug-Free Workplace.

This role may require Agency of Health Care Administration (AHCA) background screening and clearance. As required under House Bill 531, applicants may review AHCA's education and awareness information at the following link: