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Project Resources Group, Inc.
Claims SpecialistProject Resources Group, Inc. • Charlotte, North Carolina, United States, 28202
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Claims Specialist

Claims Specialist

Project Resources Group, Inc. • Charlotte, North Carolina, United States, 28202
23 days ago
Salary
$19.00–$23.00 hourly
Job type
  • Full-time
  • Quick Apply
Job description

About Project Resources Group (PRG)

As a leading provider of construction management, outside plant damage assessment & recovery, business outsourcing and consulting services, PRG offers services within the cable, telephony, construction and utility industries, including:

  • Back Office Processing
  • Technical Support
  • Network Infrastructure
  • Engineering & Design
  • Project and Program Management
  • Outside Plant Damage Cost Recovery Services

With 20+ offices and 825+ employees nationwide, we deliver industry-leading solutions with speed, accuracy, and expertise.


Job Summary
Project Resources Group (PRG) is seeking a Claims Recovery Specialist for our Charlotte, NC office. Be part of our expanding team focused on recovering third-party property and utility damage claims, primarily in a B2B setting. We’re looking for motivated, detail-oriented professionals with strong negotiation skills. Experience in collections or insurance adjusting is highly relevant and transferable. We offer a competitive base salary plus commission.

Key Responsibilities

  • Resolve and negotiate claims recovery of repair and replacement costs on third-party cable/fiber and utility damages across multiple state lines, via phone, email, and letters.
  • Work directly with liable parties’ insurance providers to defend and negotiate claims settlements.
  • Collaborate with claims departments and management of liable parties, from small businesses to large corporations to municipalities.
  • Learn, understand, and be able to utilize state dig laws and statutes, 811 excavator requirements, NESC standards, CGA guidelines, etc.
  • Develop a professional working relationship with damaging parties, on-site field investigators, management, and other personnel.
  • Conduct 40-50 inbound/outbound calls daily, approximately 2-2.5 hours of total talk time throughout the day.
  • Enter notes and documentation throughout the recovery process into the company’s proprietary Claims Database Tool.
  • Use a calendar and diary system to coordinate handling claims to be worked twice weekly.
  • Follow advanced claim handling procedures as detailed by the OPD Claims Manager.
  • Use photographs, narratives, job costs, site sketches, locate tickets, and other components on-site field investigators provide to visualize and understand the damage scene to defend liability accurately.
  • Participate in weekly department meetings to discuss individual and team recovery tactics, strategies, and goals.
  • Maintain a working knowledge of the entire PRG claims recovery process.

Preferred Qualifications

  • Strong proficiency in Microsoft Word, Outlook, and Excel.
  • Tech-savvy with the ability to quickly adapt to new software and systems.
  • Excellent written and verbal communication skills, with an emphasis on professional phone and email correspondence.
  • Familiarity with the construction, cable, or utility locate industries is advantageous.
  • Understanding of B2B construction, claims management, recovery, or insurance claim negotiation and settlement processes is preferred.
  • Ideally, 3–5 years of experience in claims, recovery, and/or the insurance industry.
  • College education is preferred.
  • Bilingual in Spanish is a plus.

Compensation and Benefits

We offer a competitive hourly pay ($19-$23/hour based on experience), plus the potential to earn substantial commissions up to $4,000-$10,000 monthly based on performance. Along with a comprehensive benefits package, including:

  • Medical, dental, and vision coverage for employees and dependents
  • 401(k) retirement plan, with company match after 1 year
  • Short-term disability coverage after 1 year
  • Paid time off and holidays
  • Additional perks such as company-paid life insurance, and other supplemental insurances available
  • #INDCS




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Claims Specialist • Charlotte, North Carolina, United States, 28202

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