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Mobile Service CoachHRU Technical Resources • Chicago, IL, United States
Mobile Service Coach

Mobile Service Coach

HRU Technical Resources • Chicago, IL, United States
2 days ago
Job type
  • Full-time
Job description

Mobile Service Business Consultant & Performance Coach

This role supports the implementation and growth of mobile service operations within dealership networks. The position combines consulting, sales coaching, and hands-on technical training to help service teams adopt scalable, profitable business models while improving customer experience and operational performance. This is a highly visible, field-based role requiring both strategic thinking and hands-on executionworking directly with leadership while also training technicians in real-world environments.

Key Responsibilities

Business Growth & Sales (50%)

  • Partner with dealership leadership to drive adoption of mobile service programs
  • Present value propositions, address objections, and build sustainable service operations
  • Support go-to-market strategies and revenue growth initiatives

Change Management & Operations (25%)

  • Implement new processes and workflows across service operations
  • Analyze KPIs and performance metrics to identify improvement opportunities
  • Provide root cause analysis and actionable recommendations to improve efficiency and profitability

Technical Training & Field Support (25%)

  • Deliver hands-on training within mobile service units and dealership environments
  • Train technicians on service procedures, tools, and equipment usage
  • Support launch activities and ongoing operational execution

Additional Responsibilities

  • Serve as a subject matter expert for mobile service operations, workflow, and implementation
  • Deliver both technical and non-technical training (in-person and virtual)
  • Train staff on customer engagement, sales techniques, and service excellence
  • Monitor dealership performance metrics and provide ongoing coaching
  • Support parts inventory strategy and stocking plans for mobile operations
  • Ensure consistent execution of service processes and customer satisfaction initiatives

Qualifications

  • High School Diploma (Bachelor's degree preferred)
  • 3+ years of customer-facing experience within the automotive industry
  • Strong communication skills with the ability to influence at all levels
  • Ability to travel up to 80% (drive and fly)
  • Comfortable working in both strategic and hands-on environments

Physical Requirements

  • Ability to stand, walk, bend, kneel, and work around/under vehicles
  • Capable of lifting and moving tools and equipment (1050 lbs)
  • Willingness to work outdoors in varying weather conditions

Preferred

  • Bachelor's Degree
  • 5+ years of automotive experience (dealership or aftermarket preferred)
  • Experience training technicians or leading service teams
  • Strong presentation and public speaking skills
  • Knowledge of automotive systems and service processes
  • Familiarity with service sales techniques and customer experience best practices

Work Environment

  • Field-based role supporting multiple dealership locations
  • Frequent travel required across assigned territory
  • Mix of indoor shop environments and outdoor working conditions

Equal Opportunity Employer

EOE (including Disability/Veterans)

#HRUProfessional

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Mobile Service Coach • Chicago, IL, United States

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