Enrollment and Eligibility Team Leader

Essential Duties and Responsibilities: - Support the supervisor by overseeing the performance of assigned staff and offering input as needed. - Conduct training sessions and evaluate staff performance as directed by the supervisor. - Contribute to the development and upkeep of processes and procedures within the team. - Foster effective relationships across departments for seamless collaboration. - Facilitate meetings when necessary to ensure productive communication within the team. - Ensure staff members maintain up-to-date knowledge of the program. - Provide the supervisor with comprehensive updates on various operational aspects including quality, training, policies, procedures, staff issues, case determinations, and appeals activity. - Act as the subject matter expert in verifying and researching documentation. - Draft or revise training materials and procedural documentation. - Serve as a facilitator and team leader, delegating tasks and providing guidance and training in specialized areas. - Manage difficult communications with external contacts for escalated matters. - Demonstrate autonomy in determining methods and procedures for new assignments. - Conduct quality assurance checks on team members' work to maintain high standards. - Trouble shoot system issues for Maximus and Department of Social Services systems. - Answer inquiries through Microsoft Teams. Minimum Requirements - High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience. - The six month time in position requirement has been waived for this posting. - Must have current Missouri Surge Support project experience. - Must be willing and able to work a shift between the hours of 8:00am-5:30pm CST, Monday - Friday. Home Office Requirements - Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets). - OS for Windows - Current release of Windows 10 or newer - OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer - OS for Linux - Ubuntu (18.04) - Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots). - Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net). - USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets). - Must currently and permanently reside in the Continental US. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Minimum Salary $ 21.00 Maximum Salary $ 21.00 *