FRFS Operations Support Analyst

Federal Reserve Bank of Kansas City

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine Solutions, Fedwire Funds and Securities, the National Settlement Service (NSS), FedCash, FedACH, Check Services, and the FedNow Service. FRFS operates as a fully integrated organization with groups dedicated to customer experience, operations, technology, product and customer/industry management, enterprise services, payments system improvement, and one focused on the ongoing growth and development of the FedNow instant payment service. Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of FRFS customers across the United States. Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff. The FRFS Enterprise operates with a customer-first mindset, comprised of team members seeking to do the best work of their careers in pursuit of our important central bank mission. The Operations Group within the Federal Reserve Financial Services (FRFS) Enterprise delivers payment services to our customers. Operating around the clock and around the calendar, across the full customer lifecycle, we onboard customers, deliver Check, FedACH, Fedwire Funds, Fedwire Securities, the National Settlement Service, our FedLine customer access solutions and FedNowSM services. We also support customer testing and spearhead resolution of any issues that we or our customers encounter. In short, we deliver the services that our customers rely on when they choose Federal Reserve Financial Services.

Your Role as an Analyst

• Build a strong understanding of Operations Group functions and serve as a trusted partner across teams, supporting a wide range of analytical, process, and project needs
• Lead and coordinate cross-functional projects, partnering closely with teams to drive progress, manage dependencies, and keep work on track
• Support key Operations Strategy areas, including strategic planning and reporting, financial planning and analysis, internal communications, identity and access management, records management, and operations compliance
• Serve as a thought leader for solving complex business problems with innovative solutions and approaches that maximize business value and desired outcomes
• Manage recurring business processes (e.g., quarterly reviews, strategic reporting, customer compliance) while continually improving their effectiveness
• Provide expertise to the team and support less experienced staff through coaching, delegation, and work review
• Lead or support ad hoc deliverables

Requirements

• Typically requires Bachelor's degree from an accredited college or university, or equivalent combination of directly related education and/or experience
• Typically requires at least 6 years of relevant work experience.
• Demonstrated ability to take initiative, anticipate needs, and manage responsibilities and keep projects and processes moving forward with limited oversight Exhibits agility and resilience in navigating evolving needs, organizational shifts, and shifting priorities
• Applies strong critical thinking skills to pull together information from different places and form strong recommendations and well-reasoned decisions, even with limited direction
• Strong written and verbal communication skills with the ability to share ideas clearly and concisely and adjust the message for different audiences
• Skilled at building strong partnerships with people in different roles and collaborating to get work done.
• Federal Reserve Financial Services (FRFS) and/or financial services/payments experience desired

Locations:

• The selected candidate will reside within a reasonable commuting distance defined by the employing Reserve Bank and will work full-time onsite.
• The following Reserve Bank locations are preferred due to the concentration of FRFS operations team members in these locations: Atlanta, Boston, Kansas City, Minneapolis, New York, and Richmond.

Screening:

This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take up to a couple of months to be completed. The candidate's start date may be impacted by completion of the screening. The areas screened may include education/employment verification, criminal history, credit history, and reference checks.

In some cases, positions require access to confidential supervisory information, access to which is limited to "Protected Individuals" as defined by regulation of the Board of Governors of the Federal Reserve System, 12 CFR 268.205. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, and lawful permanent resident aliens (also known as "green card holders") who are eligible for and seeking United States citizenship within the requisite timeframes.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.