2nd Line Support
hays-gcj-v4-pd-online • Yk
30+ days ago
Salary
$33,500.00 yearly
Job type
- Full-time
Job description
IT Service Desk Analyst (2nd Line)
LOCATION: YORK
HYBRID WORKING
SALARY - £32,000 + Bonus + Benefits
We're seeking an experienced IT Service Desk Analyst to provide 2nd Line support within a fast-paced IT environment. You'll act as an escalation point forplex technical issues, delivering excellent customer service while supporting users across multiple locations.
Key Skills & Experience:
- 2+ years' experience in a 2nd Line / Tier 2 Service Desk role
- Strong knowledge of Microsoft 365, Windows 11, Active Directory, Azure AD and Intune
- Experience supporting laptops, desktops, mobile devices and peripherals
- Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN)
- Experience working with ITSM tools and SLA-driven environments
- Excellent troubleshooting,munication and customer service skills