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JRG Partners
Director of Customer SuccessJRG Partners • New York, NY, United States
Director of Customer Success

Director of Customer Success

JRG Partners • New York, NY, United States
30+ days ago
Job type
  • Full-time
Job description

Director of Customer Success

Why This Role is Exciting

You’ll do more than lead projects—you’ll shape client strategies and drive growth. As a team leader, you’ll set the vision for how brands understand and influence shopper behavior, while empowering teams to deliver excellence. This role offers:

  • Strategic Impact & Influence: Partner with senior clients at the world’s largest CPG and FMCG brands, guiding them through complex challenges and shaping strategies that drive measurable growth.
  • Collaborative Culture: Join bright, curious colleagues in a supportive, innovative, and inclusive environment where your voice matters.
  • Leadership & Development: Lead, mentor, and inspire a high-performing team of insights professionals, fostering innovation and excellence.
  • Career Growth & Recognition: Clear pathways to executive leadership, with recognition for both business impact and people leadership.
  • Flexibility & Balance: Hybrid work model (3 days per week in-office), annual performance-based incentives, and unlimited paid time off.
  • Who We Are

    We are the #1 global market leader in digital shopper marketing. With decades of experience and category expertise, we apply our unique behavioral framework and digital-first approach to help brands navigate the uncertainty of a changing retail environment. We help clients make smarter shopper marketing decisions by defining and diagnosing the digital and physical behaviors that drive shopper growth.

    What You Will Do as a Key Member of Our Team

  • Build and grow senior client relationships, acting as a trusted advisor on packaging and shopper insights.
  • Support and manage a portfolio of high-value accounts, ensuring growth, retention, and consistent value delivery.
  • Contribute to the Development of strategic account plans and a strong proposal pipeline across Behaviorally’s product suite (including Quant, Qual, and AI-enabled solutions).
  • Collaborate with cross-functional teams to deliver high-quality, insight-driven work that drives measurable business impact.
  • Translate findings into compelling narratives that inform high-level business decisions.
  • Forecast revenue accurately across weekly, monthly, quarterly, and annual cycles.
  • Lead and mentor team members, fostering a culture of professional growth, innovation, and accountability.
  • Contribute to company-wide KPIs and initiatives, helping drive commercial growth and innovation.
  • Desired Skills and Experience
    • 6+ years of experience in market research, customer success, or client-facing roles
    • Proven ability to manage complex client relationships with measurable business impact
    • Strong grasp of research methodologies (Quant, Qual, AI)
    • Experience leading and collaborating with teams to deliver excellence
    • Excellent communication and presentation skills with a commercial mindset
    • Natural curiosity, self-motivation, and comfort in fast-paced environ
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    Director of Customer Success • New York, NY, United States

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