Service Ambassador - Ice Cream Handler

About Us

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and in real life. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

The Flavor Profile

A Service Ambassador thrives in supporting operational excellence across back of house, food and beverage service areas, programming, events and other key areas of guest service support at Museum of Ice Cream. This role focuses on ensuring efficiency, maintaining standards, as well as providing seamless service and support for daily operations. You are passionate about hospitality and love creating memorable moments through friendly service and efficient operations, all while maintaining the highest level of guest interaction and brand standards.

Your Day-to-Day:

• Provide outstanding service by greeting and welcoming guests, interacting with enthusiasm and making them feel valued. Offer personalized support and wayfinding throughout the museum.
• Follow all food handling, cleanliness and sanitation standards as outlined by SNHD, ensuring that all food prep areas meet safety and brand standards by adhering to FIFO guidelines while re-stocking perishable food items, completing daily temperature logs for fridge and freezers, and waste logs as needed.
• Organize supplies and prepare food and beverage according to standards, including overseeing sanitation buckets to ensure they have a clean towel, correct sanitizer level by testing with strips, and ensure the timer is on so buckets are refreshed every 2-4 hours or as needed.
• Efficiently serve ice cream and treats to guests as needed, maintaining high standards of presentation, safety and cleanliness by wearing gloves and handling ready-to-eat foods with the utmost care ensuring no cross-contamination and preventing any type of food allergy outbreaks.
• Set up and maintain both back of house and guest-facing areas, ensuring all stations, spaces, and exhibits are stocked, clean, organized, and opening/closing checklists are complete.
• Assist with setting up for special events and VIP experiences, ensuring high-profile guests receive exceptional and personalized service.
• Perform other duties as assigned by management.
• Opportunity to be cross-trained in Show Team functions, allowing you to contribute to interactive guest experiences and performances as needed by demonstrating positive and professional behavior.
• Contribute to sales goals through up-selling and suggesting items to guests confidently

Special Ingredients for Success

In this role, you love making things that bring people joy. These are the special ingredients for what great looks like on our Food Handling team.

• Makes Every Treat Count You follow the recipe, ask if something seems wrong, and care about what you put out. You take feedback and use it to get better.
• Preps Fast and Stays Ready You work with energy, stay ahead, and keep your station stocked. When you're done, you help out wherever you're needed.
• Keeps the Kitchen Organized You label things, put them back, and clean up as you go. You know a tidy kitchen makes everyone's day easier.
• Takes Cleanliness Seriously You clean as you go, sanitize your area, follow food safety rules, and say something if something doesn't look right.
• Stays on Top of Inventory You notice when things are running low, rotate your stock, and let someone know before it becomes a problem.

Pay: $17.00 per hour

Requirements

Must Haves

• 18 years or older
• Open availability, including weekends
• Standing and walking on your feet for extended periods of time
• English proficiency is required for effective communication in the role
• Teamwork and ability to effectively function in a high energy environment
• Understand how to read food labels and familiar with common food allergens
• Bend/lift heavy objects of up to 40 pounds

Licensing & Certifications (Nevada Requirements)

Candidates must possess or be able to obtain and maintain the following:

• TAM Card (Alcohol Awareness Certification)
• Food Handlers Card from SNHD

Nice to Haves

• Experience in customer service, janitorial service, retail, or food prep service, within a high-volume environment
• Entry level food preparation and inventory experience
• Prior experience in facilities, maintenance or sanitation
• Guest-facing customer service or hospitality experience

Benefits

The Good Stuff

• Competitive pay and performance bonus
• Employee Assistance Program (EAP)
• 401(k)
• Employee of the month program
• Ability to grow within the company
• Break room snacks and unlimited ice cream
• Team outings
• Annual performance review and bonus opportunity
• Annual team celebration, Pinkball (“pink-tie” themed and you can bring a date!)
• Free entry for self at any MOIC location
• 4 free museum tickets per quarter (16 per year) for friends and family + discounts on additional tickets
• 50% off retail products
• Flex Day: A sweet bonus day off to pause, play, or rest - whatever fills your cone

Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local law.