Summary:
Specialist I:
Responsible for pre-registration, scheduling, electronically verifying insurance eligibility & accurately identifying & collecting patient financial responsibility. Handles complex scheduled events, including high dollar testing, associated studies & those with study specific instructions & communicates effectively to service delivery areas to maximize patient flow & customer service. Begins the overall patient experience & initiate the billing process for any services provided by the hospital.
Specialist II:
Must possess a comprehensive knowledge of multiple scheduling systems & have demonstrated proficiency in complex diagnostic testing appointment scheduling processes with a minimum of five plus (5) years of scheduling experience in an acute care setting. Schedules complex facility based ancillary testing across multiple facilities/states . Ability to schedule for multiple facility with significant variants in protocols.
Requirements:
1. High School Diploma or equivalent.
2. Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access.
3. National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
4. Must be proficient in the use of Patient Registration/Patient Accounting systems & related software systems.
Additional Qualifications (nice to have)
1. Associates Degree, preferred.
2. Comprehensive knowledge of scheduling with mastery in at least three (3) or more modalities & insurance verification processes with three (3) years scheduling experience in an acute care setting
3. Experience in complex facility based ancillary testing across multiple facilities/states
4. Strong knowledge of third-party & government payer billing & reimbursement guidelines as well as department performance standards & policies & procedures.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Preservice Scheduling Specialist Full Time • Mishawaka, Indiana, 46545
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