Manager, Business Process

Description

:

Essential Responsibilities:

• Design and maintain the process for responding to customer impacts
• Identify issues within business processes and recommend best practices for improvement.
• Find themes in incident data and provide insights to the business
• Maintain incident process documentation and training content
• Evaluate incident management tools for compliance
• Define KPIs (Key Performance Indicators) and implement measurement framework to understand the performance of assigned processes
• Collaborate with team members to develop solutions that streamline workflows and improve efficiency.
• Drive the implementation of process improvement initiatives across various departments
• Provide guidance and support to junior team members in process management and analysis.

Minimum Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Essential Responsibilities:

• Manage a portfolio of complex, high-visibility initiatives across Consumer and/or Core Platform products, ensuring alignment with Finance and Product priorities

• Drive end-to-end execution readiness by coordinating intake, requirement definition, dependency tracking, testing, and launch activities

• Partner with Product, Engineering, and Finance stakeholders to define and validate financial design requirements (e.g., BRDs, FSDs, T-accounts, data flows)

• Identify, assess, and escalate risks proactively, with clear articulation of business impact and recommended mitigation strategies

• Manage dependencies across internal teams and external/vendor partners (e.g., APSS, FTI), ensuring readiness and alignment with delivery timelines

• Oversee testing readiness and execution, including user acceptance testing (UAT), data validation, and defect resolution tracking

• Establish and maintain structured portfolio reporting, including status updates, risk tracking, and end-of-month communications to stakeholders

• Drive process improvements to reduce rework, improve upstream readiness, and enhance operational efficiency across the product lifecycle

• Collaborate cross-functionally to streamline workflows and ensure consistency in execution across business units

• Contribute to the evolution of FPE’s operating model, including intake governance, dependency commitments, and performance metrics

Preferred Qualifications:

• Bachelor’s degree in Finance, Business, Economics, or a related field

• 5+ years of experience in program management, business process management, finance operations, or product delivery within a complex organization

• Proven ability to manage multiple concurrent initiatives with competing priorities in a fast-paced environment

• Strong understanding of financial systems, product lifecycle, and/or payments ecosystem (e.g., PayPal, Venmo, credit products, or transaction flows)

• Demonstrated experience working cross-functionally with Product, Engineering, Finance, and Operations teams

• Strong analytical and problem-solving skills, with the ability to translate ambiguity into structured execution plans

• Excellent written and verbal communication skills, including the ability to present complex issues clearly to senior stakeholders

• Experience managing dependencies and influencing outcomes across teams without direct authority

• Ability to identify process inefficiencies and drive improvements at scale

• Familiarity with tools such as JIRA, Confluence, or similar workflow and tracking systems

• Experience supporting testing cycles (UAT, data validation, defect management) is a plus

Subsidiary:

PayPal

Travel Percent:

0

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The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

San Jose, California | ($109,000.00 - $156,200.00 Annually)

Additional Location(s) | Pay Range:

Chicago, Illinois | ($95,500.00 - $141,900.00 Annually) Austin, Texas | ($95,500.00 - $141,900.00 Annually) Scottsdale, Arizona | ($94,000.00 - $134,750.00 Annually) Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit .

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please .

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.