Case Manager - Home Youth Services - The Nest

GENERAL DESCRIPTION

This position provides clients with case management in order to help them achieve their goals while ensuring a safe space while engaging with HYS staff. The case manager helps clients learn life skills, build positive relationships and navigate public and social services available in the community.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School Diploma or GED required.

• Four or more years of work or volunteering experience in fast-paced customer service, healthcare, education, social or community services or related public-facing sectors; or equivalent combination of education, experience and training may be accepted.

• College course work in social sciences or related human services preferred but not required.

• Preference will be given to candidates with work or volunteer experience working with special needs population and/or experience working with youth or high-risk youth.

CERTIFICATES, LICENSES, REGISTRATIONS

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.

• Candidate must pass a comprehensive MWVCAA background screening and an Oregon Department of Human Services criminal background check prior to employment.

• Candidate must pass pre-employment and random drug/alcohol screenings.

• CPR/First Aid, Food Handlers card, Mandatory Reporting, Privacy Laws, Trauma Informed Care, Suicide Intervention, Behavior Management Interventions, and Recognizing and Reporting Child Abuse & Neglect trainings and/or certifications required within the first 30 days of employment.

• Knowledge of/or experience with: the principles of coordinated assessment, working with unsheltered or vulnerable populations, as well as best practices in homeless service delivery is preferred.

• Basic proficiencies in computers, MS Office products, database software, and web tools.

• Must possess excellent planning, organization and time management skills.

• Ability to effectively communicate both orally and in written form.

ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Works directly with clients to ensure access to housing assessments and resources.

• Assesses client eligibility and aids in gathering documentation as required for intake, enrollment, and shelter placement.

• Provides direct service to participants, including case management and housing placement support to assist participants in becoming self-sufficient and overcoming barriers to accessing permanent housing.

• Develops Action Plans that identify participant needs, barriers, and strengths.

• Establishes and maintains an active working relationship with community partners.

• Provides support for client-tracking, service delivery, follow-up reporting, and maintaining strict confidentiality.

• Maintains full compliance with all federal, state, and grant program and funding requirements, setting high standards for data quality and compliance performance, remaining in compliance with the regulations of all funding streams.

• Works cooperatively with other Arches Project programming to ensure quality and timely client service delivery.

• Complies with agency Quarterly and Annual reports.

• Complies with MWVCAA safety and personnel policies, including punctuality and attendance.

• Performs cleaning, janitorial, and laundry tasks in support of day-to-day sheltering operations.

• Supports nutrition staff as needed by completing various kitchen tasks, including cooking meals.

• Provides client transportation in Agency vehicles to and from school, to and from appointments, and to other assigned outings.

• Participates in Community Outreach to local organizations, camps, and groups as directed by supervisor.

• Maintains appropriate boundaries with clients and coworkers at all times.

• Attends and engage required annual trainings.

• Assists with filling prescriptions for clients with case worker approval.

• Facilitates dispensing of medications to clients following proper protocols.

Other

• Consistent punctuality and reliable attendance are essential requirements for this role.

• Ability to work effectively and maintain positive, professional relationships with team members and clients.

• Regularly lift and/or move 20 pounds and occasionally lift and/or move up to 50

• Manual dexterity for handling personal items, food, clothing, sacks, carts, cleaning supplies and equipment, office equipment and use of computers and written in-take processing.

• Requires frequent moving/walking and standing in the shelter setting and outdoor

• Frequent/occasional driving in all weather conditions in Marion and Polk counties.

• Maintains calm disposition when clients or others may become escalated, applying crisis intervention and de-escalation techniques for all

• Regulates emotions during interactions with escalated clients and

• Regulates emotions and handles pressures of frequent demands for attention, time and work

• Ability to reach and/or extend to access materials or equipment

• Specific vision abilities required by this job include close vision and ability to

• Able to physically and mentally tolerate escalated, and occasionally destructive behavior from clients. Able to de-escalate others and respond calmly, and lead others in a crisis.

• Ability to proceed independently in accordance with Agency and program policies, guidelines, and initiatives.

• Ability to ascend and descend stairs safely and repeatedly.

• Ability to navigate multiple floors without the use of an elevator when necessary.

WORK ENVIRONMENT

• Close quarters, with residents that are experiencing chronic homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable

• Primarily indoor work environment with frequent interruptions and

• Exposure to trash and potential

• Occasionally exposed to outside weather conditions.

• Required to work outside of normal business hours, including nights, weekends, and

• This position requires on-site work and is not eligible for remote work.

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at (503) 585-6232.

Oregon Department of Human Services criminal background check and Pre-employment drug screening test required.