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US Department of Veterans Affairs
Medical Support AssistantUS Department of Veterans Affairs • Minneapolis, MN, United States
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Medical Support Assistant

Medical Support Assistant

US Department of Veterans Affairs • Minneapolis, MN, United States
16 days ago
Job type
  • Permanent
Job description

VA Careers - Medical Support Assistant

Major duties include, but are not limited to:

  • Performs receptionist, customer service, and administrative duties for proper and timely treatment of patients.
  • Demonstrates substantial skill in planning, organizing, problem solving, and decision making.
  • Maintain appointment schedules for one or more outpatient clinics.
  • Demonstrates high level of oral and written communication skills.
  • Administrative support to our clinical colleagues in care of our Veterans.
  • Utilizing patient data systems.
  • Scheduling, rescheduling and cancellation of appointments for ingoing and outgoing customers and communication.
  • Appointment check in/out, verification of provider orders, recall reminders, manual and electronic data entry and reviewing/updating patient demographics and insurance verification.
  • Inbound and outbound phone calls.
  • Determine nature of requests and provide information desired using privacy rules and established clinic processes.
  • Requests medical records from community healthcare facilities, schedules consultation appointments, special procedures, etc. to coordinate care.
  • Contacting new patients for appointment reminders, no shows, recall reminders and if necessary enters notes into CPRS and removes them from recall.
  • Interpret and communicate requirements of the VHA Scheduling Directives and policies.
  • Daily review of return to clinic and recall delinquency list.
  • Protects printed and electronic files containing sensitive data in accordance with the Privacy Act of 1974, policies and regulations.
  • Attends scheduled training sessions and participates in medical center/service level safety promotions as directed by supervisor.

Work Schedule: Monday-Friday 8:00am-4:30pm

Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Telework: Ad-Hoc

Virtual: This is not a virtual position.

Functional Statement #: 000000

Permanent Change of Station (PCS): Not Authorized

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Medical Support Assistant • Minneapolis, MN, United States

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