Senior Product Associate, Concourse Payments

Senior Product Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations. As a Senior Product Associate in Concourse, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. You will partner closely with Engineering, UX, Controls, and Operations to shape product strategy, ship high-quality features, and drive ongoing product success.

Job responsibilities:

• Define features and translate customer and business needs into clear, well-structured requirements, user stories, and acceptance criteria for engineering.
• Collaborate with cross-functional teams Engineering, UX, Controls, and Operations to deliver complex, multi-release initiatives on time and within scope.
• Own and refine the backlog for one or more product areas; prioritize work using data, client feedback, and business impact.
• Partner with product delivery and commercialization teams to articulate the value proposition and enable go-to-market, including packaging, pricing inputs, and readiness.
• Serve as a functional subject matter expert on product capabilities, conduct demos and walkthroughs for internal stakeholders and leadership.
• Proactively communicate status, risks, and issues with clear mitigation plans; drive decision-making and unblock delivery.
• Leverage user research and product analytics to identify friction points, inform roadmap decisions, and measure outcomes.
• Ensure compliance with internal controls and relevant payments standards and rules as features evolve.

Required qualifications, capabilities, and skills:

• 5+ years of experience (or equivalent expertise) in product management or closely related roles.
• Proven ability to deliver against a product roadmap, including backlog management, prioritization, and issue/defect resolution.
• Demonstrated success collaborating with cross-functional teams to drive measurable business outcomes.
• Excellent verbal and written communication skills with the ability to simplify complex topics for diverse audiences.
• Data-driven mindset; comfortable interpreting product metrics and using insights to guide decisions and trade-offs.

Preferred qualifications, capabilities, and skills:

• Prior payments experience across one or more rails or use cases (e.g., ACH, RTP, Wires, Card, Cross-border).
• Working knowledge of APIs, modern engineering practices, and the Agile product development lifecycle.
• Experience leveraging data to understand user behavior, define KPIs, and evaluate experiments or A/B tests.
• Up-to-date awareness of emerging FinTechs and payments industry trends, with the ability to integrate relevant advancements into product strategy.
• Demonstrated ability to engage directly with clients, understand needs, and resolve complex issues efficiently.
• Familiarity with risk and controls in financial services products.

About Us

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms. Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.