Senior Service Manager

Job Title: Senior Service ManagerLocation: West Village, New York CityEmployment Type: Full-TimeAbout the Role:We are a refined, Italian restaurant in the West Village rooted in warm hospitality, thoughtful service, and a deep respect for tradition. We are seeking an experienced Senior Service Manager to lead our front-of-house operations with intention, consistency, and a strong sense of ownership. This role is ideal for a hospitality professional who thrives in a high-touch, detail-oriented environment and is passionate about cultivating both guest experience and team excellence.Key Responsibilities:Oversee and elevate all daily front-of-house operations, ensuring seamless, polished service at every touchpointLead, coach, and inspire the FOH team, setting clear expectations and holding accountability for performance and standardsOwn staff scheduling, ensuring proper coverage, strategic labor management, and alignment with business needsDrive hiring, training, and ongoing development of service staff, fostering a culture of professionalism and growthMaintain an active presence on the floor during service, anticipating guest needs and resolving issues with discretion and careOversee the execution of private events and special occasions, ensuring a cohesive and elevated guest experiencePartner with ownership and leadership on service standards, operational improvements, and guest feedback initiativesEnsure compliance with all health, safety, and labor regulationsCollaborate cross-functionally with kitchen and events teams to ensure alignment and executionQualifications:3–5+ years of progressive front-of-house management experience in a full-service, high-standard restaurantProven leadership ability with a track record of developing strong teamsExperience with scheduling, labor management, and staffing strategyStrong operational awareness with an eye for detail and consistencyConfident, composed, and solutions-driven under pressureExperience with reservation and POS systems (Open table, Salido or similar)Availability to work nights, weekends, and holidaysCompensation & Benefits:Salary: $76,000 – $82,000 (commensurate with experience)Health, dental, and vision insurancePaid time off401(k) and commuter benefitsPerformance-based bonus potentialDining discountsEqual Opportunity Employer:We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any protected status.