Senior Client Service Manager

Overview

At Gallagher, we’re looking for a Senior Client Service Manager to join our Commercial team. In this role, you’ll lead efforts to deliver exceptional service and innovative insurance solutions to our clients. You’ll work closely with senior leaders, clients, and colleagues to build strong relationships, solve complex challenges, and ensure every interaction adds value. This is your opportunity to shape strategy, mentor others, and make a lasting impact while advancing your career. How you'll make an impact You’ll take on a leadership role in driving client success and team performance. From managing complex renewals to identifying growth opportunities, you’ll ensure clients receive tailored solutions that meet their needs. You’ll also play a key role in mentoring team members and fostering a culture of collaboration and excellence. Here’s what you’ll do: • Lead the renewal process and strategy for more complex accounts by overseeing compilation of client information, needs analysis, and helping deliver timely, tailored solutions. • Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage. • Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction. • Provide strategic guidance to your team in addressing client risk management needs through consultative conversations and innovative strategies. • Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development. • Conduct regular audits to ensure compliance with regulations and maintain high service standards. • Oversee the accuracy and management of client and policy data using Gallagher’s systems. • Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results. • Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations. About You Here’s what you’ll bring to the role: • Bachelor's degree with a minimum of 5+ years of client service and/or claims management experience • OR - • High School degree/GED with a minimum of 10+ years of client service and/or claims management experience • A Property and Casualty Insurance License. • Proficiency in Microsoft Office. • A desire to build relationships and deliver results. • Adaptability and resilience in managing shifting priorities. • A collaborative mindset to work with teams across Gallagher. Desired: • At least 1+ year of supervisory experience Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.