Client Care Team - Referral Coordinator Floater

Department

website hospital-and-primary-care/hospital/ Posting Type External Retirement Plan TRS Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information Monday-Friday, 8: 5: p.m. Advertised Salary Commensurate with experience. Posting Date //6 Open until filled Yes Closing Date Proposed Starting Date //6 Special Instructions to Applicants Location of Vacancy Athens Area EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@). USG Core Values Statement The University System of Georgia is comprised of our institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy .....

Additionally, USG supports Freedom of Expression as stated in Board Policy . Freedom of Expression and Academic Freedom. Position Information Classification Title Patient Referral Spec I FLSA Non-Exempt FTE 1.0 Minimum Qualifications

High school diploma or equivalent

Preferred Qualifications

• Preferred experience within an animal hospital setting with advanced veterinary terminology utilized on a daily basis.
• Posess advanced organizational skills in handling multiple priorities involving varying clinical unit expectations and processes on a daily basis.
• Proven experience in establishing and maintaining professional relationships with multiple stakeholders that include clients, referring Veterinarians, clinical teams (faculty, interns, residents, supervisors and veterinary technicians) and administrative teams (peers in client care roles, supervision and upper level management).

Position Summary Small Animal Client Services Floater is a dynamic role designed to support the seamless flow of the Small Animal Hospital Specialty Services. This position acts as the primary link between clients, referring veterinarians, and clinical staff. The successful candidate will remain highly adaptable, rotating among the admissions desk and client care team coordinator seats, managing referrals and appointments, and ensuring consistent, high-quality service across all small-animal departments. The “Floater” designation requires the ability to move between roles as daily needs dictate. Knowledge, Skills, Abilities and/or Competencies

• Proven ability to deliver excellent customer service, in a calm, professional manner, during challenging circumstances
• Ability to maintain effective collaborative relationships with faculty, staff, customers, students, and other stakeholders
• Successful utilization of Microsoft Office Suite, especially Word, Excel, and Outlook. Ability to learn and become proficient in other programs such as Vetview.
• Ability to operate and maintain a multi-line phone system as well as common office machinery such as a copier and printer
• Proven knowledge of veterinary terminology
• Excellent verbal and written communication skills
• Able to maintain confidentiality with sensitive information

Physical Demands 1. Lift and carry up to pounds both assisted and unassisted.
2. Sit for long periods of time and use of repetitive actions during the entire work day
3. Deliver items throughout the Veterinary Teaching Hospital through the course of the day Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website. Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website. Duties/Responsibilities Duties/Responsibilities Referral Management – Responds to inquiries from referring veterinarians to ensure a timely and accurate exchange of medical information. Utilizes advanced knowledge of veterinary terminology to enter patient medical history and referral data directly into the hospital system. Utilizes standard billing practices to develop and communicate medical cost estimates for various specialty services. Facilitates Vet-to-Vet consultations to help clinicians determine if specialty referrals are recommended for specific cases. Sending and delivering text messages for medical staff as needed. Percentage of time Duties/Responsibilities Specialty Appointment Coordination – Facilitate scheduling, including promptly and professionally responding to the multi-line phone system and coordinating appointments for designated specialty services. Strong computer skills and the ability to foster collaboration among various departments are essential for effective job performance. Accurately input client, patient, service, and clinician information into the VetView system to ensure a seamless flow of veterinary services throughout the hospital. Communicate with clients via email and phone to verify appointment details and provide clear, written pre-appointment instructions. Serve as a liaison between clients and medical staff, clarifying patient care through text messages or phone calls. Maintain composure and efficiency in fast-paced and sometimes stressful situations. Demonstrate the ability to work productively within a team environment and manage time effectively to meet deadlines involving multiple units. Proficiency in veterinary terminology and a solid understanding of hospital operations are vital for success in this role. The position plays a critical role in supporting the hospital’s mission and requires a motivated, customer-focused individual committed to delivering exceptional service Percentage of time Duties/Responsibilities Admissions & Front Desk Operations – Oversee the flow and efficiency of front desk admissions for the Small Animal Hospital. Provide outstanding client service as the primary point of contact for hospital clients, from initial check-in through their visit. Responsibilities include checking in patients, updating patient and client demographic information in the electronic record, opening orders in the system, and notifying medical personnel of patient arrivals. Additional duties include accurately generating pre-admissions, scheduling initial referral appointments, and booking follow-up appointments to support client care team members. The role requires initiative and the ability to anticipate and efficiently resolve client needs. Perform other related duties as assigned. Percentage of time Duties/Responsibilities General Administrative Support – Assists with various administrative tasks as required, maintaining the flexibility to support different small animal units during peak volume or staffing transitions. Percentage of time

Contact Information

Recruitment Contact Contact Details For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. Recruitment Contact Name Kris Mitchell Recruitment Contact Email l@ Recruitment Contact Phone