Billing Operations Process monthly billing for Work Request and Utility services. Ensure completion of all billing tasks and monthly reconciliations. Update, maintain, and analyze Facilities Services billing data, invoices, and exception reports. Research billing trends and ensure compliance with Facilities Services billing procedures and policies. Design and maintain invoice templates using Crystal Reports.
Customer Account Management Manage and analyze customer purchase orders and chartfield information. Review and update customer data, including billing contacts, service types, asset information, invoice addresses, and financial details. Communicate with customers to resolve billing issues; follow up on outstanding items and escalate when necessary. Maintain an organized and responsive Billing Office email inbox.
Data Analysis and Quality Control Collect, analyze, and summarize data to support management reporting and process improvements. Review quality control issues to minimize billing errors and prevent unbilled charges. Process billing adjustments and coordinate corrections with relevant departments. Identify trends and contribute to developing solutions for recurring issues.
Process Improvement and Documentation Support implementation of billing process enhancements and workflow improvements. Provide input and recommendations for ongoing process improvements. Maintain accurate and current Billing Office documentation, including procedures and guidelines.
Support and Collaboration Provide administrative and billing support to internal departments and team members as needed. Support Accounts Payable (AP) with invoice processing on an as-needed basis. Respond to inquiries and support cross-functional efforts that impact billing accuracy and efficiency.
Expected Salary: $53,000 - $57,000 Annually based on experience.
Required Qualifications: A bachelor's degree in an appropriate area of specialization and one year of appropriate experience or an equivalent combination of education and experience.
Preferred: Experience with Microsoft Office Suite, especially Excel, Outlook, Word, and Access. Familiarity with billing systems, financial reconciliation, and invoice processing. Experience using Crystal Reports or similar reporting tools. Strong organizational skills with the ability to manage multiple priorities and meet deadlines. Effective written and verbal communication skills for interacting with internal departments and customers. Strong customer service and problem-solving skills related to billing and account management. Ability to analyze financial data, identify discrepancies, and support process improvements. Ability to learn new systems quickly and work independently with minimal supervision.
Special Instructions to Applicants: In order to be considered, you must upload your cover letter and resume. Application must be submitted by 11:55 p.m. (ET) of the posting end date. Multiple vacancies will be filled from this posting.
Health Assessment Required: No
Accounting Specialist • Gainesville, FL, United States
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