Clinical Manager

Our client is a growing, independent nonprofit medical practice dedicated to providing comprehensive diagnostic and clinical expertise for individuals experiencing cognitive and movement disorders. The practice delivers highly personalized care with a strong emphasis on education, support, and empowerment—serving both patients and those who care for them.

Position Summary
The Clinical Manager is a key operational and clinical leader responsible for overseeing day-to-day clinical functions and ensuring the delivery of high-quality, patient-centered care. This individual will lead a team of Registered Nurses and clinical support staff, optimize workflows, and drive continuous improvement across the practice.
This role requires a collaborative, solutions-oriented leader who thrives in a dynamic environment and is deeply committed to advancing care for individuals and families impacted by memory and movement disorders.

Key Responsibilities
Clinical Operations & Team Leadership

• Provide direct supervision and leadership to RNs and clinical administrative staff
• Manage staffing schedules and adjust resources to maintain efficient patient flow
• Foster a positive, accountable, and mission-driven team culture

Performance & Process Improvement

• Monitor, analyze, and ensure adherence to clinical and operational performance metrics
• Identify opportunities for workflow optimization and implement process improvements
• Lead continuous improvement initiatives to enhance care delivery and patient experience

Training & Staff Development

• Oversee onboarding and training of new clinical staff
• Provide ongoing education, coaching, and professional development for team members
• Ensure staff competency in clinical protocols, systems, and patient engagement standards

Clinical Systems & Provider Support

• Serve as the clinical lead for Athenahealth (EMR), including optimization and troubleshooting
• Partner with providers to support clinical workflows, documentation, and system utilization
• Lead implementation of new systems, tools, and clinical processes

Program Oversight

• Conduct ongoing evaluation of clinical programs and operations
• Recommend and implement enhancements to improve efficiency, quality, and access to care
• Support innovation in care delivery for patients with cognitive and movement disorders

Location & Schedule

• Full-time, on-site position
• Located near the Eastover area of Charlotte, North Carolina

Culture & Values
This role plays a critical part in reinforcing a culture grounded in the organization’s core values:

• Time and Attention – Delivering individualized care while prioritizing patient and caregiver needs
• Profound Empathy – Providing compassionate, respectful support to patients and their families
• Access – Ensuring care is available to all, regardless of circumstance

Qualifications
Required:

• Active, unrestricted Registered Nurse (RN) license
• Minimum of 3+ years of clinical leadership or supervisory experience managing nursing staff
• Demonstrated commitment to patient-centered care and alignment with mission-driven work

Core Competencies:

• Strong leadership and team management skills
• Proven ability to manage change and drive operational excellence
• Excellent problem-solving and critical thinking abilities
• High emotional intelligence with demonstrated tact, diplomacy, and professionalism
• Strong organizational skills with the ability to prioritize and manage multiple responsibilities
• Effective verbal and written communication skills

Technical Skills:

• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
• Experience with EMR systems (Athenahealth preferred)

What Success Looks Like

• A high-functioning, engaged clinical team aligned with organizational values
• Efficient, patient-centered workflows that support both providers and families
• Measurable improvements in clinical operations, access, and patient experience
• A culture of continuous learning, accountability, and compassion

Base Salary $95,000-$100,000. Final determination of salary will be based on an evaluation of experience, education, budget, etc.