First review of applications will be Monday, April 27, 2026, and weekly thereafter as needed.
An Enterprise Resource Planning (ERP) Trainer I is responsible for understanding ERP system functionality, functional business processes, and City policies. An ERP Trainer I supports the development, delivery, and continuous improvement of training programs for the City's Enterprise Resource Planning (ERP) systems within a hybrid, on-premise, and Cloud/SaaS application environment.
Responsibilities include supporting the design, update, and delivery of ERP training content that aligns system functionality, business processes, and City policies; delivers instructor-led and on-demand learning content using the City's Learning Management System (LMS) (iLearn/iSpring or similar platforms); assists in the development of eLearning modules, job aides, simulations, and microlearning content; maintains and organizes the centralized digital learning repository within the LMS; supports ERP system updates by helping revise training materials in response to regular system enhancements and releases; assists in user support, knowledge transfer, and end-user adoption efforts; and builds collaborative relationships with functional subject matter experts (SMEs), technical teams, and vendors. This class performs related duties as required.
The ERP Trainer I works under the guidance of the ERP Trainer II and ERP Program Manager and contributes to course development but does not typically lead to full curriculum design independently. As proficiency increases, work is performed with greater independence and is reviewed for quality, completeness, and alignment with organizational goals. An ERP Trainer I may progress to the ERP Trainer II class by non-competitive promotion upon meeting the specific criteria-based promotion requirements. This class is FLSA non-exempt.
Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required. Graduation from an accredited college or university with a Bachelor's Degree in Accounting, Finance, Business or Public Administration, Human Resources, Information Systems, or closely related field; OR any combination of training, education, and experience equivalent to graduation from an accredited college or university with an Associate's Degree in Accounting, Finance, Business or Public Administration, Human Resources, Information Systems, or closely related field AND good (1- 3 years) administrative support or paraprofessional experience as a departmental super user for Financial, Human Resources, Payroll, Timekeeping, or Procurement ERP systems involving ERP system functions and processes, processing and troubleshooting system transactions and reports, supporting end users and participating in system testing and validation; OR considerable (3 - 5 years) administrative support or paraprofessional experience serving as a departmental super user for Financial, Human Resources, Payroll, Timekeeping, or Procurement ERP systems.
Preferred/Desirable Qualifications. Experience supporting or delivering training using a Learning Management System (LMS) such as iLearn, Cornerstone, Workday Learning, or similar; familiarity with eLearning development, microlearning, and digital content creation; exposure to organizational change, user adoption, or training rollout initiatives; experience supporting system updates, enhancements, or upgrades in an ERP environment; familiarity with ERP systems such as CGI Advantage, Kronos/UKG, Workday, Oracle, or similar platforms; and familiarity with collaboration tools such as SharePoint or similar platforms.
ERP (Enterprise Resources Planning) Trainer I • Mesa, AZ, United States
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