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PRINCIPAL OPERATIONS ANALYSTCity of Chicago • Chicago, IL, United States
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PRINCIPAL OPERATIONS ANALYST

PRINCIPAL OPERATIONS ANALYST

City of Chicago • Chicago, IL, United States
28 days ago
Salary
$82,884.00 yearly
Job type
  • Full-time
Job description

Principal Operations Analyst

Job Number: 417194

Starting Salary: $82,884.00

Applications for this position will be accepted until 11:59pm CDT on 5/11/2026.

Under general supervision, functions as a technical expert or team leader in the design and conduct of a broad range of studies to improve operations, and performs related duties as required.

Essential Duties

  • Meets with managers, senior department leadership, and stakeholders to identify operational challenges, provide recommendations and implement data-driven solutions
  • Leads and conducts complex operational, business process, and data analysis reviews to improve efficiency, effective service delivery, and cost savings
  • Develops new and evaluate existing systems and workflows for a growing City department; develops process maps, models, and analytical frameworks to assess and improve existing operations or in conjunction with new departmental work
  • Designs and implements internal and external data collection methods, including surveys, reporting tools, and automated systems to support analysis and decision-making
  • Develops, maintains, and manages databases, dashboards, and reporting tools to track performance, trends, and outcomes across programs, operations, and City sustainability and environmental priorities
  • Constructs and applies advanced analytical and statistical models to evaluate data and support strategic recommendations
  • Designs clear, accessible data visualizations and dashboards to communicate insights to leadership and support decision-making
  • In coordination with managers, establishes key performance indicators (KPIs), benchmarks, and performance measurement systems to monitor program effectiveness
  • Develops work plans, project timelines, and data strategies to guide analysis and implementation efforts
  • Coordinates and collaborates with cross-functional teams, including other City departments such as the Department of Technology and Innovation and external stakeholders, to access data systems and implement solutions
  • Provides actionable, data-driven recommendations to improve environmental processes, programs, and service delivery
  • Develops and presents reports, manuals, and recommendations outlining findings and proposed operational improvements
  • Leads or supports implementation of new processes, procedures, and systems, including automation of manual workflows
  • Monitors implemented changes, evaluates effectiveness, and recommends adjustments to ensure continuous improvement
  • Facilitates training and supports adoption of new tools, processes, and reporting systems across department teams and members of the public if a system is public facing

Location: 2 N La Salle St., Suite 970, Chicago, IL 60602

Days: Monday Friday

Hours: 8:30am 4:30pm

This position is in the Career Service

Qualifications

Graduation from an accredited college or university with a Bachelor's degree plus three (3) years of work experience in operations analysis, project management, strategic planning, program auditing or business management consulting OR

Graduation from an accredited college or university with a Master's degree plus two (2) years of work experience in operations analysis, project management, strategic planning, program auditing or business management consulting

Selection Requirements

This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected.

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PRINCIPAL OPERATIONS ANALYST • Chicago, IL, United States

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