Position:
FENDI Fashion Experts - New York City
Job responsibilities:
At FENDI, we believe luxury is an experience—one that is personal, expressive, and unforgettable. As a FENDI Fashion Expert, you are more than a Client Advisor—you are a curator of moments, a storyteller of the Maison, and a trusted style partner to our clients.
You will embody the spirit of FENDI by delivering exceptional, personalized service while cultivating meaningful, lasting relationships. Through deep client understanding and an intuitive approach to styling, you will elevate every interaction—transforming each visit into a distinctive and memorable journey.
What You’ll Do:
• Create Elevated Client Experiences
Deliver a bespoke, high-touch experience that reflects the creativity, heritage, and innovation of FENDI.
• Drive Results with Purpose
Achieve and exceed individual and boutique sales goals while contributing to overall store performance.
• Build Lasting Relationships
Develop and nurture a strong client portfolio through thoughtful follow-up, personalized outreach, and strategic use of clienteling tools.
• Act as a Brand Ambassador
Embody FENDI’s aesthetic and values through your presence, styling, and storytelling—bringing the Maison to life for every client.
• Master the Product & the Maison
Continuously deepen your knowledge of collections, craftsmanship, and brand heritage, while staying informed on the competitive landscape.
• Deliver Seamless Service
Support clients with special requests including bespoke orders, repairs, and after-sales care with precision and care.
• Support the Boutique Environment
Maintain impeccable visual and operational standards in partnership with management and Visual Merchandising.
• Collaborate & Inspire
Foster a positive, collaborative team culture and contribute to the onboarding and development of new team members.
• Ensure Operational Excellence
Utilize POS and digital tools with accuracy; support stock management, opening/closing procedures, and adherence to company policies.
Profile:
Who You Are:
• A natural storyteller with a passion for fashion, creativity, and the arts
• Client-obsessed, with a talent for building authentic, lasting relationships
• Results-driven, with a strong sense of ownership and accountability
• A polished communicator with confidence and emotional intelligence
• Digitally savvy with strong organizational skills
• A collaborative team player who thrives in a dynamic, fast-paced environment
• Adaptable, with flexibility to work evenings, weekends, and holidays
• Multilingual skills are a plus
Additional information:
Why FENDI?
At FENDI, you join a Maison where tradition meets bold creativity. You will be part of a culture that celebrates craftsmanship, innovation, and individuality—where every team member plays a role in shaping the future of luxury.
FENDI Fashion Experts • New York
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