Operations Trainer

Operations Trainer

Vesta Home (operating as Showroom Group) is revolutionizing the home marketing and furniture sales industries. Our full-service offeringswhich include interior design, luxury staging, elevated furniture rentals, and custom furniture productionare all driven by our proprietary technology and logistics expertise, ensuring an exceptional client experience.

Established in 2017, our team of over 50 designers creates sophisticated, beautiful interiors for residential, commercial, and hospitality projects globally. We are proud partners with top realtors, developers, the design trade, and high-profile individuals on some of the most exclusive properties in the high-end market. Our work has been featured in major design magazines and popular shows such as Bravo's Million Dollar Listings and Netflix's Selling Sunset.

As the leading home staging brand in the country, Vesta leverages its deep design and local market knowledge in Los Angeles, New York, San Francisco, and South Florida to help sell multimillion-dollar properties faster and above the asking price, allowing buyers to seamlessly move into beautifully furnished spaces.

The Operations Trainer is the standard-bearer for safety, quality, and efficiency within the Vesta Home warehouse. In this pivotal role, you will be responsible for the end-to-end training lifecycle of all operations staff, including Warehouse Associates, Inventory Associates, Forklift Operators, Coordinators, and Repair Technicians. You will move beyond simple instruction to instill a culture of "Design Excellence" and "Owning the Outcome," ensuring that every team member handles our luxury inventory with the care and technical precision it requires. You will bridge the gap between operational goals and floor execution, ensuring that 99% accuracy rates and 0% damage targets are not just goals, but realities.

Training Facilitation & Certification

• Deliver structured, hands-on training across all fundamental warehouse workflows, including:
• Furniture and accessory picking.
• Product staging and wrapping (strictly adhering to protection SOPs).
• Inventory management: cycle counts, receiving, and stock handling.
• Returns processing and download workflows.
• Furniture cleaning, refurbishment, and quality control.
• Train and certify employees on powered industrial trucks (PIT) and material handling equipment, ensuring strict adherence to safety protocols.
• Train others on assisting with truck yard operations by acting as a safety spotter for reversing vehicles and managing traffic flow to ensure safe docking and departure.
• Maintain accurate, audit-ready records of all employee training sessions and equipment certifications.

Role-Based Onboarding & Readiness

• Lead warehouse-specific onboarding immediately following HR orientation, setting the standard for culture and safety on Day 1.
• Tailor and schedule training to align with the new hire's actual shift and specific department assignment to ensure immediate relevance.
• Utilize current Standard Operating Procedures (SOPs) and workflows as the foundation for all curriculum to ensure consistency.
• Assess competency and formally sign off on trainee readiness before releasing employees to independent operation.

Retraining & Performance Support

• Deliver targeted retraining immediately following safety incidents, quality misses, or policy violations.
• Partner with warehouse leadership to track trainee progress, identify performance gaps, and ensure accountability for standards.
• Reinforce SOPs and safety standards through active floor observation and real-time coaching/correction.
• Partner with the Data/Analytics team to build KPIs, troubleshoot processes, and ensure digital and physical processes are tightly coupled.

Systems Enablement & Tool Communication

• Stay current on all system or tool changes released by Product/Ops; act as the primary conduit for relaying these updates to impacted employees and confirming their understanding.
• Support the rollout of new or updated tools (e.g., Asset Manager, Eames, Retool) by helping employees navigate changes to features or workflows.
• Act as an in-market resource for operational system questions; collect and provide general feedback on tool performance and usability from the end-user perspective back to the Product & Engineering teams.

Process Improvement & Operational Support

• Coordinate with the Continuous Improvement (CI) Team to ensure training materials and SOPs reflect current practices. Note: While the CI team owns the documentation, the Trainer assists with updates and validation when needed.
• Act as the on-site Subject Matter Expert (SME) for system and process-related questions.
• Proactively identify process gaps or training opportunities during downtime and surface them to leadership.
• Support operational execution (picking, scanning, staging) when not actively training, as assigned by the Operations Manager.

These duties and responsibilities are intended to describe the general nature and level of work and are not an exhaustive list. The employee may be required to perform other duties as assigned.