Sr. Technical Program Manager - Amazon Ads Academy Platform, Amazon Ads Marketing

The Amazon Ads Marketing team is seeking a Senior Technical Program Manager to own the technical delivery and operations of Amazon Ads Academy—the global e-learning platform (ads.amazon.com/academy). This role will drive platform initiatives including Learning Management System (LMS) integrations, content delivery optimization, personalization features, and cross-functional technical programs that enable our marketing team to deliver exceptional educational experiences at scale to customers worldwide.

Key job responsibilities
Program Ownership
- Own delivery of e-learning platform programs including LMS backend integrations, content API development, recommendation engine implementation, and platform enhancements across 20 languages
- Define program plans, milestones, dependencies, and delivery timelines for complex, multi-phase technical initiatives supporting courses, certifications, learning paths, and video content
- Manage cross-team execution across engineering, product, marketing, content operations, analytics, and localization teams
Learning Platform Delivery
- Oversee development of scalable learning platform components, content delivery systems, and user experience features that enable efficient course creation and personalized learning journeys for advertisers of all experience levels
- Coordinate platform launches, feature releases, LMS integrations, and technical implementations supporting educational content across multiple channels
- Ensure performance, accessibility (WCAG), learner engagement metrics, and platform reliability standards are met across all educational properties
Technical & Platform Leadership
- Partner with architects on learning platform architecture and integrations (Intellum LMS, personalization, targeting, analytics)
- Manage platform roadmap for Amazon Ads Academy including frontend experiences, middle layer data abstraction, content APIs, and cross-channel delivery
- Translate business requirements for educational content delivery into technical plans and drive execution with product management and engineering teams
Stakeholder & Risk Management
- Act as primary point of contact between marketing stakeholders, content creators, and technical teams for learning platform initiatives
- Identify and mitigate risks related to content delivery velocity, platform performance, learner experience, scalability, and launch readiness
- Drive issue resolution, dependency management, and cross-team alignment across educational content stakeholders
Operational Excellence
- Establish delivery processes, documentation, and reporting standards for learning platform operations
- Track KPIs such as learner engagement, course completion rates, certification attainment, platform stability, release success, and user satisfaction
- Drive continuous improvement in educational content delivery processes and technical operations


About the team
The Website Experiences team sits within the Amazon Ads Marketing, responsible for the strategy and execution of the Amazon Ads website and Amazon Ads Academy. Our team manages content strategy, platform experiences, and technical operations supporting global advertising initiatives. We work in a fast-paced environment while maintaining high quality standards and driving innovation in content delivery.

BASIC QUALIFICATIONS

- 5+ years of technical product or program management experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience building and evaluating system-level technical design
- Experience developing and executing/delivering product and technical roadmaps

PREFERRED QUALIFICATIONS

- Experience working on recommender systems or personalization within search, e-commerce, shopping, advertising or other related fields
- Experience in a multi-language publishing environment, including globalization for translation
- Experience working with Learning Management Systems (LMS) to track and measure training results and learning effectiveness
- Hands-on experience with Learning Management Systems (LMS) such as Intellum, Canvas, Moodle, or similar platforms
- Experience with e-learning content delivery, SCORM standards, and educational technology platforms

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.