Talent.com
KidStrong Northeast Florida
New Member Support SpecialistKidStrong Northeast Florida • Jacksonville, FL, US
New Member Support Specialist

New Member Support Specialist

KidStrong Northeast Florida • Jacksonville, FL, US
30+ days ago
Job type
  • Full-time
Job description
Benefits:
  • Employee discounts
  • Flexible schedule
  • Free uniforms

Role Overview

The New Member Support Specialist plays a critical role in centralizing and optimizing
lead management across multiple KidStrong centers. This position is responsible for
driving consistent follow-up, improving conversion rates, and supporting a predictable,
scalable sales pipeline. By managing key lead segments and guiding prospective
families through the enrollment journey, this role directly contributes to revenue growth
and overall customer experience.

New Member Inquiry Management & Engagement

 Oversee multiple categories of new member inquiries across several centers
 Manage a high volume of outbound communication and follow-up activities
 Execute outbound call campaigns to engage and follow up with assigned new
member inquiries
 Apply established communication workflows and best practices to effectively
nurture prospective members
 Maintain accurate records, detailed notes, and follow-up actions within the CRM
system (GloFox)
 Deliver timely, consistent, and professional communication across all interactions
 Proactively guide inquiries through the pipeline, driving trial scheduling and
membership enrollment
Trial Class Coordination & Support
 Qualify new member inquiries through thoughtful discovery, confirming
appropriate program fit based on age, readiness, and family expectations
 Use a consultative approach to understand family goals and position the program
as a solution to their needs
 Clearly and confidently communicate the value, structure, and benefits of the
KidStrong program
 Schedule trial classes directly into center calendars, ensuring accuracy and
alignment with availability
 Prepare families for their first class by setting clear expectations and reducing
uncertainty to improve attendance rates
 Introduce membership options, pricing, and enrollment pathways in a clear,
transparent, and compelling manner
 Execute timely post-trial follow-up to gather feedback, address questions, and
guide families toward enrollment decisions

Required Skills & Qualifications

 Customer-Centric Communication: Strong verbal and written communication
skills with the ability to build rapport quickly with families via phone, text, and
email
 Consultative Sales Skills: Ability to identify customer needs, present solutions
effectively, and guide prospects through decision-making with confidence and
professionalism
 Relationship Building: Demonstrated ability to create trust and maintain
positive relationships with new members during the onboarding process
 High-Volume Outreach Experience: Comfort managing a high volume of
outbound and inbound communications while maintaining quality and
responsiveness
 Organization & Time Management: Strong ability to prioritize tasks, manage
follow-ups, and maintain attention to detail across multiple centers or workflows
 CRM Proficiency: Experience using customer relationship management
systems (e.g., GloFox, Salesforce, HubSpot) to track interactions, manage
pipelines, and ensure accountability
 Problem-Solving & Objection Handling: Ability to address questions,
overcome concerns, and provide solutions that align with customer needs and
company offerings
 Adaptability & Multitasking: Comfortable working in a fast-paced environment
and balancing multiple conversations, schedules, and priorities simultaneously
 Technology & Communication Tools: Familiarity with text-based
communication platforms (e.g., Podium) and scheduling systems
 Team Collaboration: Ability to work cross-functionally with center staff, coaches,
and leadership to ensure seamless member experience
Preferred Qualifications
 1–3 years of experience in sales, customer success, or member services
(fitness, youth programs, or service-based industries preferred)
 Experience in outbound calling, appointment setting, or lead conversion roles
 Background in working with families, children’s programs, or community-based
services
 Proven track record of meeting or exceeding performance metrics (e.g.,
bookings, conversions, retention)

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.

Create a job alert for this search

New Member Support Specialist • Jacksonville, FL, US

Similar jobs

Account Operations Outside Specialist II (Manheim)

Cox EnterprisesJacksonville, FL, United States
Full-time

Account Operations Specialist II.Job Family Group: Vehicle Operations.Management Level: Individual Contributor.Flexible Work Option: No remote option; must work at a specified Cox location.Compensa... Show more

 • Promoted

New Store - Specialty Team Member (Beer, Wine, Cheese & Chocolate) - Part Time - Jacksonville, FL -

Whole Foods MarketJacksonville, FL, United States
Part-time

A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change.Our purpose is to nourish people and the planet.That means improving... Show more

 • Promoted

Member Services Representative

Self-Help Federal Credit UnionJacksonville, FL, United States
Full-time

Member Service Representative/TellerSelf-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth.At the core of what ... Show more

 • Promoted

Service Team Member

MichaelsJacksonville, FL, United States
Full-time

Deliver friendly customer service, help customers shop our store, and find what they're looking for.Ensure all customers receive a fast and friendly checkout experience.Complete truck unloading and... Show more

 • Promoted

Support Coordinator - North FL (68210)

Family Support Services of North FLOJacksonville, FL, United States
Full-time

Support Coordinator - North FL.Family Support Services Riverplace - Jacksonville, FL 32207.Education Level: High School/GED.Category: Nonprofit - Social Services.Join our team at FSS and enjoy comp... Show more

 • Promoted

HR Support Services Advisor II

Blue Prism GroupJacksonville, FL, United States
Full-time

HR Support Services Advisor II.The HR Support Services Advisor II is a key member of the NAM Global Shared Services team and the primary point of contact for pre-hires and new hires.This role ensur... Show more

 • Promoted

Member Experience Center Manager II

Community First Credit UnionJacksonville, FL, United States
Full-time

Member Experience Call Center Manager.Lead the day-to-day operations of the Member Experience Call Center, overseeing both inbound and outbound teams with a focus on delivering exceptional service ... Show more

 • Promoted

Training Support Specialist

Borland-Groover ClinicJacksonville, FL, United States
Full-time

Borland Groover is one of Florida's leading gastroenterology providers.Founded in 1947, our mission is to provide exceptional care and improve the lives of our patients.We value ourselves in delive... Show more

 • Promoted

Team Member

Firehouse SubsJacksonville, FL, US
Full-time

The Team Member is responsible for providing exceptional guest service while working closely with the Restaurant Managers and other Team Members to maintain operational standards and procedures.Thi... Show more

Program Specialist I (Talent Pool)

Allegis Global SolutionsJacksonville, FL, United States
Full-time

Program Specialist I (Talent Pool).Don't see the perfect role open right now? That's okay! Our Talent Pool is your way to raise your hand and say, "I'd love to be part of AGS when the timing is rig... Show more

 • Promoted

Team Member

Saucy!Jacksonville, FL, US
Full-time

Team Member: Front of House / Customer Service / Guest Champion).At Saucy! by KFC, we bring bold flavors and fresh energy to every shift.Saucy!—greeting guests with a smile, keeping the vibes high,... Show more

Youth Development Specialist - Relocation to Hershey, PA Required

Milton Hershey SchoolJacksonville, Florida, United States
Full-time

Located in Hershey, PA, Milton Hershey School (MHS) is a top-notch home and school where over 2,200 pre-K through 12th grade students from disadvantaged backgrounds are provided an extraordinary, c... Show more

 • Promoted

Alterations Specialist

David's BridalJacksonville, FL, United States
Part-time

Minimal weekday hours required (join for weekends only!).Competitive hourly pay rates & team bonus.Additional terms and conditions apply.At David's Bridal, we empower our customers and our employee... Show more

 • Promoted

Support Lead Part Time

Five BelowJacksonville, FL, United States
Part-time

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibi... Show more

 • Promoted

Member Solutions Representative I

VyStar Credit UnionJacksonville, FL, United States
Full-time

The Member Solutions Representative contacts members to effectively reduce VyStar exposure to financial losses caused by delinquent accounts.Activities must be conducted in compliance with federal ... Show more

 • Promoted

Member Services Representative

Crunch, Inc.Jacksonville, FL, United States
Full-time

Reports to:ManagerRequirements:Fluent in EnglishProficient reading and writing skillsComputer SkillsSpecial Skills:Strong customer service skillsResponsibilities:Membership SalesGreet all members &... Show more

 • Promoted

HR Generalist, Recruitment & Team Member Experience

IQ FiberJacksonville, FL, United States
Full-time

IQ Fiber is seeking an experienced, energetic, and detail-oriented HR Generalist with a focus on recruitment and team member experience to own the moments that bring in top talent and shape the exp... Show more

 • Promoted

FT Support Supervisor - Temporary

Tory BurchJacksonville, FL, United States
Full-time

Tory Burch Foundation Support Supervisor.We are an American luxury lifestyle brand, founded in 2004.Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by ef... Show more

 • Promoted

HR Support Services Advisor II

SS&C Technologies HoldingsJacksonville, FL, United States
Full-time

HR Support Services Advisor II.The HR Support Services Advisor II is a key member of the NAM Global Shared Services team and the primary point of contact for pre-hires and new hires.This role ensur... Show more

 • Promoted

Human Resource Specialist | Onboarding Experience a MUST |Downtown Jax | Days | Full Time

UF HealthJacksonville, FL, United States
Full-time

The HR Specialist provides operational support for the recruitment and onboarding process while coordinating temporary workforce programs, extern placements, and call center staffing activities.Thi... Show more