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EMS Operations ManagerTrue Find Staffing • Garland, TX, United States
EMS Operations Manager

EMS Operations Manager

True Find Staffing • Garland, TX, United States
30+ days ago
Job type
  • Full-time
Job description

Operations Manager – HVAC / Building Automation

Position Summary

We are seeking an experienced Operations Manager to lead day-to-day operations within a commercial HVAC and building automation environment. This role is responsible for overseeing service and project execution, supporting field teams, and ensuring work is delivered efficiently, safely, and to a high standard.

The ideal candidate is a hands-on leader who can manage people, prioritize workload, and keep both service and project operations running smoothly.

Key Responsibilities

Operations Management

  • Oversee daily service and project activity across the team
  • Coordinate scheduling, staffing, and resource allocation
  • Ensure work is completed safely, efficiently, and on time

Team Leadership

  • Lead, mentor, and develop field and technical teams
  • Support hiring, onboarding, and performance management
  • Foster a culture of accountability, teamwork, and reliability

Project & Service Execution

  • Support delivery of installation, service, and retrofit work
  • Help resolve operational or technical issues impacting timelines
  • Partner with internal teams to ensure smooth project execution

Customer Support

  • Build and maintain strong client relationships
  • Address escalations and ensure overall service quality
  • Support customer satisfaction and long-term partnerships

Performance & Process Improvement

  • Monitor productivity and operational performance
  • Identify opportunities to improve efficiency and workflows
  • Help standardize processes across service and project work

Safety & Compliance

  • Promote and enforce a strong safety culture
  • Ensure compliance with company and job site requirements

Qualifications

  • Experience in HVAC, mechanical services, building automation, or a related field
  • Leadership experience managing teams, projects, or field operations
  • Strong organizational and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Effective communication skills with both internal teams and customers

Nice to Have (Not Required)

  • Experience in building automation or controls environments
  • Exposure to service operations, project coordination, or commissioning
  • Experience in commercial or industrial settings
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EMS Operations Manager • Garland, TX, United States

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