Customer Energy Resources Coordinator - Oahu, Maui, or Hawai'i Island

Customer Energy Resources Coordinator - Oahu, Maui, or Hawai'i Island

The P SE DER OPERATIONS Department of the P CUSTOMER ENERGY RESOURCES PROGRAMS Division at Hawaiian Electric Company has one management vacancy available. This position may be filled on Oahu, Maui, or Hawaii Island. (Role: Non-Exempt)

JOB FUNCTION:

• Administers, plans, and schedules Hawaiian Electric's Customer Energy Resources (CER) programs for all territories
• Processes incoming interconnection applications from end to end
• Coordinates program implementation and related activities for all existing and future CER programs as they evolve

ESSENTIAL FUNCTIONS:

• Reviews, processes, and documents incoming agreements and validation of completed projects within required timelines
• Checks for completeness and accuracy of submitted documents and rejects/returns incomplete submittals
• Updates internal trackers
• Initiates and reviews W9 requests
• Processes transition customer requests
• Follows up with solar contractors and/or customers to address discrepancies and responds to inquiries in a timely manner
• Issues conditional pre-approvals to customers for CER interconnections
• Works with other departments on interconnection process changes, technical review requirements, and communications
• Coordinates technical requirements; analyzes compliance documentation and executes agreements
• Assists in providing training and maintaining training material and documentation; planning and coordinating process improvements and quality control (QC)/quality assurance (QA) measures, and assuring these measures are in place
• Conduct periodic QC / QA checks of processes and reports results; ensure tariff timelines are in compliance
• Supports Division Director, Manager, and Supervisor to ensure customer compliance of installed and/or interconnected systems
• Coordinates with Field Services, Revenue Protection, and others as needed to identify any unapproved/non-compliant photovoltaic (PV) systems, analyzes customer data, documents findings, ensures customer compliance, and policy enforcement
• When agreement due dates are near or expired, analyzes, follows up, documents findings, and ensures customer compliance
• Assists in the following duties related to customer communication: drafting and/or revising customer correspondence as policies or processes change; drafts and submits periodic review updates to program content on company website, as well as educational material that is program-specific; and coordinates review of such material with the various departments as required
• Performs other duties as assigned related to program administration of existing and future CER programs
• Participates in Customer Interconnection Tool (CIT) development and testing as needed
• Sends existing equipment information or executed agreement information to customers when requested
• Initiates trouble tickets for CIT when needed
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response
• Other duties as assigned

BASIC QUALIFICATIONS:

Knowledge Requirements:

• 4-Year degree from an ABET-accredited college
• Demonstrated working knowledge of Distributed Generation administration, processing, and tracking
• Working knowledge of Microsoft Office software suite
• Working knowledge of online application software and CIS-SAP databases
• Familiarity with Hawaiian Electric Companies applicable tariffs, Hawaii applicable state and federal regulations, permits, laws, and codes is highly desirable
• Familiarity with Hawaiian Electric Companies Rule 14 and other rooftop solar interconnection tariffs

Skills Requirements:

• Customer focused with a high level of organizational skills, ability to multi-task, process and follow-up systematically
• Motivated self-starter, able to work independently and meet deadlines
• Effective interpersonal skills with the ability to handle difficult and/or sensitive issues with tact, courtesy, and discretion
• In-depth analytical, organizational, planning, and conceptual skills to handle multiple projects, and priorities concurrently
• Effective oral, written, listening and platform skills to communicate with all levels inside and outside of the Company
• Ability to maintain high standards of business ethics and conduct and manage perceptions of all audiences by practicing and applying sound judgment

Experience Requirements:

• 4 or more years of experience working in primary roles in the program administrative field

Location: Honolulu, Oahu; Kahului, Maui; or Hilo, Hawaii Island

Hiring Range: The hiring range for the Customer Energy Resources Coordinator - Oahu, Maui, or Hawai'i Island [Req ID 10395] position is $60,000.00 to $68,000. The person selected will be placed according to his/her skills and qualifications.