Business Analyst

Business Analyst

Organization: Department of Children and Youth

Work Location: Children&Youth N. High Complex 246 North High Street Columbus 43215

Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $36.01 per hour

Schedule: Full-time Work Hours: 8:00 AM - 5:00 PM Classified Indicator: Classified Union: 1199

Job Description: In this role, you will be part of a collaborative team that supports the development, enhancement, and day to day use of Ohio's home visiting, early intervention, and other child serving program information systems. You will work closely with data system professionals, technical staff, and program personnel to ensure that the state's information systems meet federal and state requirements and effectively support the families and communities they serve. A key part of your work involves staying current on program policy and translating those policies into system requirements. You will help interpret federal and state statutes so that system design and updates remain compliant. You will review system design documents, define performance criteria, and develop realistic test scenarios to ensure that new features and program applications function as expected. You will also conduct system testing, assist with data conversion, and support the implementation of new system components. This position also includes significant communication and training responsibilities. You will create marketing materials, user guides, procedure manuals, and webinars for partner agencies and system users, such as Home Visiting Programs, Early Intervention Programs, and Family and Children First Councils. You will provide help desk support, respond to user inquiries, troubleshoot problems, and develop training sessions that help users navigate systems confidently and maintain program compliance. Your work will also involve monitoring system use across counties, identifying challenges, recommending corrective actions, and contributing to federal and state reporting through data analysis and report creation. You may participate in the development or revision of program policies, prepare formal responses to inquiries from government officials and the public, and represent the state's systems at meetings, workshops, and conferences. This position is a good fit for someone who enjoys working at the intersection of technology and human services, who is comfortable interpreting policy, who communicates well with diverse audiences, and who can balance detailed system work with user support and training.

Pay Information: Unless required by legislation or union contract, starting salary will be step 1 of the salary range associated with this position. New hires advance to the next step in the range after 6 months and annually thereafter. Based on collective bargaining and legislative activity, there may be cost of living increases awarded annually. Additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.

Qualifications: -Or for position involving process automation project for another computer system, requires 24 mos. recent exp. (i.e., within past 5 years) in delivery of human services that included explaining & applying laws, policies & procedures mandated by Ohio Department of Job & Family Services that are pertinent to business work flows for which computer system is being designed & using human services legacy system such as Ohio Benefits, SACWIS, SETS, or CCIDS; 6 mos. trg. or 6 mos. exp. in operating personal computer & using office system software, that is Microsoft Office system software, that is Microsoft Word, Excel, Power Point, or like software package. Note: This option requires the employing agency to develop and have position specific minimum qualifications approved by the Ohio Department of Administrative Services. -Or completion of undergraduate core coursework or 2 years exp. in social or behavioral science, pre-medicine, business administration, public administration, human services as defined in series purpose, or comparable field (note: this required education and/or experience shall not be applied to satisfy one of the following), AND In addition, must meet one of the following, whichever is pertinent to process automation project to be assigned: For Ohio Benefits System positions, requires 24 mos. recent exp. (i.e., within past 5 years) in delivery of human services that included explaining & applying public assistance laws, policies & procedures mandated by Ohio Department of Job & Family Services & using Ohio Benefits; 6 mos. trg. or 6 mos. exp. in operating personal computer & using Microsoft Office system software, that is Microsoft Word, Excel, Power Point, or like software package.