This position is responsible for the daily activities associated with ancillary product refund cancellations that must be adjudicated for Allied's lender client base. The Investigation Coordinator position will primarily involve a QA workflow/process aimed at product providers and will include the gathering of product level data as well as the resolution of the quote investigation process within the larger Refund Plus workflow. Position will also focus on obtaining and maintaining the most up to date information for dealers/providers and inputting said data into various systems. Additionally, the Investigation Coordinator will be tasked with resolving priority loans or those loans which have become aged and need manual intervention to complete within operational and client level SLAs.
Data Entry, Analysis, and Database Maintenance 10%
Communications Servicing 30%
Problem Solving 25%
Priority Research 30%
Other duties assigned 5%
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Investigation Coordinator • Carmel, IN, United States
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