Analyst/Sr Analyst, Customer Products

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Responsible for defining the product strategy for American’s in-flight customer engagement strategy, including WiFi, in-flight partnerships, and American’s in flight portal, . Additionally, this position is responsible for making strategic recommendations that define American’s in-air customer experience, based on both quantitative analysis and customer research.
• This analyst will own and define American’s inflight Wi-Fi pricing, revenue, and product strategy and long-term roadmap.
• This job is a member of the Onboard Products Team within the Commercial Division.

What you'll do

• Develops analyses to evaluate the customer impact and financial implications of American's IFEC product strategy and customer journey
• Provides recommendations on strategic IFEC projects; analyze pricing, revenue-enhancing proposals, capital expenditures, cost-savings opportunities, process/technology changes, network development, and product initiatives
• Supports negotiations for next generation IFEC products and help define the customer experience
• Works across a variety of functional areas including Finance, Procurement, Tech Ops, and Aircraft Interiors for strategic and tactical decision-making
• Works directly with external suppliers to influence revenue-generating opportunities, as well as ensure accurate and timely reporting
• Supports with product and strategy decisions
• Develops and delivers presentations for business cases and recommendations on key initiatives to Senior Management
• Develops financial forecasts, manage key components of the IFEC operating budget and contribute to funding requests
• Tracks, reports and analyzes IFEC revenue streams, financial trends and product usage
• Performs ad hoc financial reporting and modeling analysis; work on special projects as assigned

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in related field or equivalent experience/training
• 3 years related work experience

Preferred Qualifications- Education & Prior Job Experience

• MBA degree

Skills, Licenses & Certifications

• Self-motivated individual with a high personal standard of excellence who can work independently to drive for results
• A strategic thinker that excels at thinking outside-the-box, while always keeping the customer's needs in mind
• Proven financial and analytical skills with a demonstrated aptitude for understanding the business, working with data, developing detailed logical analysis, and solving problems creatively
• Ability to think quickly and handle a variety of projects concurrently
• Strong oral and written communication skills with packaging and presentation experience to senior management
• Ability to negotiate and communicate proficiently with all levels of management and with external suppliers, and quickly develop relationships
• Demonstrated experience in Excel modeling and PowerPoint presentation development; advanced Excel user
• Working knowledge of airline industry databases and tools such as Mosaic, Sabre or SQL

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.