Talent.com
Glass Doctor
Customer Service Representative/DispatcherGlass Doctor • Tea, SD, US
Customer Service Representative/Dispatcher

Customer Service Representative/Dispatcher

Glass Doctor • Tea, SD, US
28 days ago
Job type
  • Full-time
Job description

Customer Service Representative/Dispatcher

Do you love customer service? A very fast paced environment where you can type as fast as you talk? Organization and making sure a process flows from beginning to end? We may have the right fit for YOU!

At Glass Doctor of Sioux Falls, we don’t just install glass—we deliver exceptional customer experiences from the first call to final install. As we grow, we’re looking to bring on a highly organized, customer-focused Customer Service Representative/Dispatcher (full-time) who thrives in a very fast-paced environment to play a key role in driving revenue and be a part of our daily operations. This is a critical position that connects customers, technicians, and sales—ensuring jobs are scheduled efficiently, customers are taken care of, and opportunities are converted into revenue. Position involves high call volume, closing/booking jobs, scheduling technicians so the pace is high speed and accuracy is KEY!

As a Customer Service Representative/Dispatcher, you will be helping our residential and business customers often in times when they need it most. When something cracks or shatters, you’ll put the customer at ease, making sure their home or business is safe and looking good! We invest in our people and will make sure you have the training, tools, and process to be successful.

What You’ll Do:

Dispatching & Operations

  • Schedule and dispatch technicians for residential, commercial, and auto glass jobs
  • Optimize daily routes for efficiency and productivity
  • Coordinate job timelines, materials, and customer expectations
  • Manage work orders and ensure accuracy from start to finish

Sales & Customer Service

  • Answer inbound calls and convert inquiries into booked jobs
  • Provide quotes, follow up on leads/opportunities, and close sales
  • Upsell additional services and identify revenue opportunities
  • Deliver a professional, friendly, and solution-focused customer experience

Administrative & Support

  • Order glass, parts, and materials from vendors (learn varieties of glass)
  • Track inventory and ensure job readiness
  • Process billing, payments, and job documentation
  • Maintain organized records and communication with customers

What We’re Looking For

  • 1-3 years of customer service on the phone, sales, dispatch or related experience
  • Strong communication and customer service skills
  • Proven ability to sell and close business over the phone & upsell skills
  • Highly organized with strong multitasking ability
  • Accustomed to working in a highly fast-paced, team environment
  • Problem solver with high attention to detail
  • Tech-savvy (scheduling systems, CRM "Service Titan", office software)
  • Computer savvy with intermediate to advanced typing skills (type while talking required)

What You Need to Succeed:

  • Exceptional Customer Service: In this role, you are an experienced CSR/Dispatcher. You are delivering an exceptional high-quality customer experience. We highly value the customer satisfaction surveys and Google reviews we get!
  • Have an Eye for Perfection: You’ll need a high level of attention to detail.
  • Identify Additional Opportunities to Help the Customer: Our customers view you as the trusted expert to make the best recommendations for their current and future needs with all things glass.

This Job Is NOT For You If . . .

You are okay with measurements being “close enough”. That won’t work here. Measurements need to be super accurate to a fraction of an inch so that the glass will fit the first time.

Compensation & Benefits:

  • Excellent compensation $19-$22/hour (DOE) plus annual bonus based on performance.
  • Health insurance, AFLAC supplemental Insurance, holidays, vacation days, 401K retirement, employee events/annual company retreat.
  • Fun, family-owned business, an excellent place to spend with the best crew!

Apply online or swing in to visit our amazing showroom at 2420 N Bakker Landing Ave, Tea, South Dakota 57064 (I-29 & Tea Exit) to fill out a job application. **Position available to start ASAP - summer is in full swing! EOE

APPLY TODAY!

Create a job alert for this search

Customer Service Representative/Dispatcher • Tea, SD, US

Similar jobs

Temporary Facilities Laborer

POETChancellor, SD, United States
Full-time

ABOUT POETAt POET, it is our mission to be good stewards of the Earth by converting renewable resources to energy and other valuable goods as effectively as humanly possible.For over thirty years o... Show more

 • Promoted

County Meter Reader

Meter ReaderCenterville, SD
Full-time

Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used, cleaning of meter boxes, and removal of vegetation impeding access to meters... Show more

 • Promoted

Marketing Representative B2B

SERVPRO of West Sioux FallsHartford, SD, United States
Full-time

Benefits:401(k) matchingCompany carCompetitive salaryDental insuranceHealth insurancePaid time offProfit sharingVision insuranceJoin Our Team as a Marketing Representative!Are you driven by buildin... Show more

 • Promoted

Work From Home

Remote JobsCenterville, SD
Remote
Full-time

Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office.Benefits: Health Insurance, 401K, Vacation& PTO.Apply now! Work f... Show more

 • Promoted

Work From Home

AmazonCenterville, SD
Remote
Full-time

Job Title: Work From Home Customer Service Representative.As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance.You ... Show more

 • Promoted

Freight Handler

FedexCenterville, SD
Full-time

Job Description**: As a Freight Handler at FedEx, you will be responsible for managing the movement of freight within the warehouse.This includes loading and unloading trucks, organizing freight, a... Show more

 • Promoted

General Laborer / Warehouse Worker

Bounce Around InflatablesTea, SD, United States
Full-time +2

Looking for help in our warehouse.Assisting customers returning inflatables to our shop Loading inflatables into vehicles for customers Clean and maintain inflatables / equipment during the week Fu... Show more

 • Promoted

Dry Van Truck Driver in Hartford, SD

AllTruckJobsHartford, SD, US
$96,500.00 yearly
Full-time

Competitive weekly pay (inquire for details) .Looking for dedicated truck driving jobs? J.Hunt is hiring semi-local CDL-A drivers! Become a Dedicated Contract Services® driver and start enjoying co... Show more

 • Promoted

Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)

OCPAHartford, South Dakota, us
$25.00–$45.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

General Labor - Mon - Fri 9am - 5pm

Bounce Around InflatablesTea, SD, United States
Full-time +2

Looking for help in our warehouse.Assisting customers returning inflatables to our shop Loading inflatables into vehicles for customers Clean and maintain inflatables / equipment during the week Fu... Show more

 • Promoted

Delivery Driver

Pizza RanchHartford, SD, United States
Full-time

Pizza Ranch is in the category of a fast-casual restaurant.Our unique concepts specialize in pizza, chicken, salad and dessert buffet, as well as delivery and take out.Our franchise has grown stead... Show more

 • Promoted

Business Banker

American Bank & Trust - South DakotaTea, SD, United States
Full-time

PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES.Maintains a portfolio of existing customers and maximizes relationships to build customer satisfaction and confidence in the Bank.Gathers and oversees ... Show more

 • Promoted

SALES ASSOCIATE in LENNOX, SD S16508

Dollar General CorporationLennox, SD, United States
Full-time

Work Where You MatterAt Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient Stor... Show more

 • Promoted

Door 2 Door Sales Representative

Pest Hunters/Humbug Holiday Lighting of Sioux EmpireTea, SD, United States
Full-time

Benefits:Bonus based on performanceFree uniformsTraining & developmentMosquito Hunters provides residential mosquito, flea, and tick prevention, as well as pest control services in Sioux Falls,... Show more

 • Promoted

Picker Packer

WalmartCenterville, SD

As a Picker/Packer at Walmart, you will play a critical role in the fulfillment process by accurately selecting and packing merchandise for shipping to customers or Walmart stores.Working in a fast... Show more

 • Promoted

Forklift Operator

Frito LayCenterville, SD
Full-time

We are seeking a skilled and reliable Forklift Operator to join our team.The ideal candidate will be responsible for operating a forklift to move, locate, relocate, stack, and count merchandise wit... Show more

 • Promoted

CDL-A Dry Van Owner Operator in Lennox, SD

AllTruckJobsLennox, SD, US
Full-time

Competitive weekly pay (inquire for details) .Consistent + Flexible home time.Pay: $1450-1900+ weekly - $70-90000 a year.Monthly Performance/Safety Bonus.Equipment: 2020 or newer Freightliners & In... Show more

 • Promoted

Machine Operator/General Production

AerotekLennox, SD, United States
Full-time

Job Description:Operate manufacturing equipment safely and efficiently Produce grain bin components that meet quality standards Read and follow work orders and production schedules Monitor machine ... Show more

 • Promoted

Greeter

WalmartCenterville, SD

As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store.Your warm and friendly demeanor will create a welcoming atmosphere and set the tone for a posit... Show more

 • Promoted

Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

OCPAHartford, South Dakota, us
$25.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more