Homeownership Specialist

Summary:

• The Ho m eOw n ership Spe c ialist ’ s serves as the frontline representative of cdcb in the Coastal Bend office. This position functions as the office receptionist and client intake specialist. In addition to office-based duties, the HomeOwnership Specialist supports community outreach efforts by attending local events to educate the public on available homeownership and counseling services.

Essential Duti e s a nd R e s po n sibilities:

• Answer incoming phone calls, greet walk-in clients, and respond to basic inquiries in a professional and welcoming manner Provide clear and accurate information on CDCB housing programs, including mortgage loans, down payment assistance, and HUD housing counseling services Explain the mortgage loan application process and next steps to prospective clients Assist clients with starting applications and understanding required documentation Set up appointments with the counselors Proactively contact new applicants to request missing documents and schedule counseling appointments duti e s as assigned.

Accurately enter client information into CDCB databases and reporting systems Participate in community outreach events, workshops, and local events to promote CDCB services Distribute informational materials and answer general questions from the public Represent CDCB professionally in the community and assist with increasing program visibility Supervisory Respo n sibil i ties:

• Th i s p osi t ion d o es not super v ise other s .

Qualifications:

• T o p e rfo r m th i s j ob suc c es s fully, a n i n dividu a l mu s t be able t o p e r form e ach essential d uty satis f actor i ly.
• The requ i r e ments l isted b elow are r e prese n t at i ve of the kn o w l e d ge , skill, an d / or a b i l i ty re q u i r e d.
• Educati o n/ E x p eri e nce H i gh Sc h o o l Diploma or general e d ucation d e g r e e (GED) or h i g h e r; and one t o three mon t hs re l ated e x p eri e nce a n d / o r t r a i n i n g ; o r e q u iva l e nt c o mbination of education a n d e x perience.
• L an g u a g e A b ility Ability to r e ad and interpret documents s uch as ru l e s, inst r u c t io ns, and procedure manual s.
• Ability to w r ite r o utine r e p o r ts and cor r esp o n d ence.
• Ability to s p eak ef f e c t i v e l y b e f ore g roups of customers or e mployees.
• Must be f l u en t in S p a n i sh .
• Ma t h Ability Ability to c a l culate mo n thly and an n u a l i n c ome for p art ic ipants.
• Reasoni ng A bility Ability to s o l ve p rac t ical pr o blems a n d d eal w i t h a va r i e ty of concrete va r iables in s it u ations whe r e o nl y l i mited standar d iza t ion exists.
• Ability to interpret a vari ety of instructions fu r ni s hed in w r i t t e n, ora l , d i a gra m , o r sche d ule f orm.
• Compute r Sk i lls Knowledge of M i crosoft O f f i c e, and e m ail.
• Certi f icates a nd L i censes None r e q u i re d .

Work Enviro n ment:

• The w o rk e nv i ro n m en t cha r acteri s tics desc r ibed h ere ar e represen t at i ve of t hose a n emp l o y ee e n co u n ters whil e per f ormi n g the es s e n t i a l func t io ns of th i s job.
• Reas o n a ble acc o mmod a tions may be made t o enable i n dividua ls w ith d i s a bilities t o p erform t h e essen t i a l funct i o ns.
• Th i s posit i on is in a sta n da r d of f ice enviro n ment wi t h des k top b u s iness equipm e nt a n d freq u ent te l ephone c a ll s.
• N oise level is m o d e ra t e.

Phy s ical Deman d s:

• The physic a l demands d es c ri be d h ere a r e repres e nta t i v e of those th a t m u st be m et by a n e m ployee to succes s fu l ly p erform t h e essen t ial funct i o ns of t his j o b .
• R e a so n a b l e accommodations may be m ade t o enable indiv i duals w i th disabiliti e s t o perform t he es s e n tial functions.
• Pay Rate 17/hr Non-Exempt Powered by JazzHR