Program Supervisor - Food

Title: Food Program Supervisor (Market Floor Supervisor) - Float

Location: Kirkland, WA (Home base will be Kirkland with travel to other Hopelink Food Markets for coverage needs.) Hopelink Food Markets are in Bellevue, Kirkland, Redmond, Shoreline and Carnation) Mileage will be paid for travel between sites.

Work schedule: Full Time, 40 hours/week, Monday – Friday. Core business hours are 8:30am – 5:00pm with some evening shifts of 8:30am -7:30pm, Fridays flex 8:30-2:30 or longer to meet 40 hours. Occasional Saturday availability, pre-planned in advance for special events/outreach.

Who we are: Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County.

Make an impact in your community! Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all.

Join us!

Hopelink programs work in tandem to fill gaps, supporting each family or individual’s unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation (NEMT), Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities.

To learn more, go to https://www.hopelink.org/

The career opportunity:

The Food Program Supervisor – Float holds equal standing with all Food Program Supervisors and plays a vital role in supporting Hopelink’s food programs through staffing and on-call coverage. This position is designed to “float” between food market locations as needed, including the Mobile Market and Harvest Program. While schedules are typically set in advance, flexibility is essential, day-of changes may occur to meet coverage needs. Adaptability and a collaborative spirit are key to thriving in this role. Paid training is provided, and responsibilities while covering a food market may include leading and working alongside volunteer staff to ensure smooth operations, receiving and sorting food deliveries and donations, restocking and organizing the food market and warehouse freezers and coolers, ordering fresh and non-perishable food from multiple sources, maintaining inventory/budget and ensuring overall cleanliness of the market, and assessing client eligibility while offering appropriate referrals and information.

The Float Supervisor leads by example, modeling culturally responsive, client-centered service and setting a welcoming tone for all food market guests. We strongly encourage individuals from BIPOC communities and those with lived experience in historically marginalized or excluded communities to apply. Your perspective and leadership are deeply valued.

What qualities we are looking for:We’d love to hear from you. So, if you are interested in this position, but don’t meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit. We offer paid training!

• Experience and/or desire to work with low-income families.
• Passion for the food team mission and mission of Hopelink.
• Commitment to equity, diversity, and inclusion.
• Enjoys hands‑on, in‑market work
• Flexible and Adaptable
• Able to work autonomously and collaboratively
• Demonstrated leadership skills.
• Strong communication
• Strong commitment to customer service with de-escalation or conflict resolution skills.
• Excellent interpersonal and relationship building skills for working with volunteer groups, donors, Hopelink clients, and cross-departmentally.
• Organized and adept at administrative tasks and budgets.
• Intermediate level proficiency in MS Office suite including Word, Excel, Outlook, Teams, Lists, SharePoint, and general inventory software, etc.
• Ability to do physical work, standing for long periods and lift up to 50 pounds repetitively.
• Ability to pass a background check.
• Valid driver’s license, proof of insurance.
• Regular ability and willingness to work weekday evenings (usually 1 or 2 times a week until 7:30pm) and very occasional weekends.

Examples of what you will be doing:

• Step in to lead day-to-day market operations (daytime & evening distributions), including set-up, distribution and clean up.
• Support and lead food inventory management, including rotation, restocking, and monitoring safety compliance in the market
• Proactively organize the warehouse, including the walk-in cooler, freezer, and market areas, for ease of coverage for the following day
• Engage directly and hands-on with volunteers during active shifts, working alongside them to support setup, distribution, and clean-up
• Manage weekly ordering of fresh and non-perishable food from multiple sources
• Actively participate in supporting a team culture which is collaborative, flexible, supportive and client and mission focused.
• Recruit, train, organize, assign, and supervise volunteers. Schedule volunteers to ensure necessary support of food market operations.
• Utilize an inventory database to assist with food-related data and reports.
• Responsible for weekly ordering of fresh and non-perishable food from multiple sources.
• Maintain cleanliness and order in the food market.

How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

• Compensation: $26.39/hour
• Up to 10 paid vacation and sick days annually and 10 paid holidays,
• Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
• Medical, Dental, and Vision benefits after 1 month waiting period
• Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
• Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
• Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities

Hopelink Values:

Growth & Human Potential

Relationships Built in Trust

Culture of Belonging

Quality of Our Work

Community-Centered

Fiscal & Data Stewardship

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included. Home Page - Hopelink