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Cobalt Benefits Group
Implementation Specialist (Internal title: Implementation Coordinator)Cobalt Benefits Group • Westborough, MA, United States
Implementation Specialist (Internal title: Implementation Coordinator)

Implementation Specialist (Internal title: Implementation Coordinator)

Cobalt Benefits Group • Westborough, MA, United States
9 days ago
Job type
  • Full-time
Job description

Implementation Specialist

Cobalt Benefits Group (CBG) is seeking an Implementation Specialist to support the successful onboarding of new clients onto our self-funded benefit platforms. In this role, you'll partner closely with Sales, Account Management, and internal operational teams to ensure a smooth, accurate, and timely implementation experience for our clients. This is a highly collaborative, detail-oriented position that blends project coordination, client communication, and process execution. The ideal candidate is comfortable managing multiple timelines, working cross-functionally, and engaging directly with client stakeholders. This role is eligible for hybrid or fully remote work, depending on candidate location and business needs.

What You'll Do

  • Coordinate and drive implementation activities across multiple internal teams and external partners
  • Create, manage, and maintain implementation project plans, timelines, and tracking documentation
  • Gather, document, and validate customer requirements to ensure accurate product and service setup
  • Proactively identify risks or issues and partner with stakeholders to drive timely resolution
  • Facilitate implementation kick-off activities, including preparation of tools and documentation
  • Lead or support client-facing meetings and presentations related to onboarding and implementation
  • Track action items, follow-ups, and implementation milestones to keep projects on schedule
  • Customize and maintain department-specific documentation and templates
  • Build strong working relationships with internal teams, vendors, and client contacts
  • Support continuous improvement of implementation processes and standards
  • Perform other related duties as assigned

What We're Looking For

  • 2+ years of experience in health insurance implementation or a closely related benefits/insurance role
  • Experience working directly with clients on complex initiatives
  • Knowledge of self-funded health plans and related services (TPA, claims administration, HSAs, FSAs, COBRA, etc.)
  • Strong project coordination and organizational skills with the ability to manage multiple priorities
  • Comfortable presenting to client management and facilitating meetings
  • Proficiency in MS Office (Excel, PowerPoint); experience with web-based tools and documentation systems
  • Ability to work independently and collaboratively across teams
  • Associate's degree or equivalent relevant industry experience
  • Willingness to travel up to 10% during peak implementation periods
  • Technical writing experience is a plus

Why Join Cobalt Benefits Group?

Cobalt Benefits Group is a trusted third-party administrator specializing in self-funded benefit plans. With over 30 years of experience and 180+ employees, we support employers through customized health plan administration, claims management, and specialized programs including FSAs, HSAs, COBRA, and retiree billing. After a 60-day waiting period, full-time employees are eligible for a comprehensive benefits package, including:

  • Medical, dental, and vision coverage with employer HSA contributions
  • Company-paid life, AD&D, and disability insurance
  • 401(k) with up to a 6% employer match
  • Generous paid time off, sick time, and 10+ paid holidays
  • Flexible Spending Accounts
  • A collaborative culture with regular company events
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Implementation Specialist (Internal title: Implementation Coordinator) • Westborough, MA, United States

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