Hardware Server Engineer

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Job Description

We are seeking an experienced Server Engineer to join our team. In this critical role, you will be responsible for evaluating and testing next-generation enterprise-class server hardware platforms to ensure seamless support and optimal performance for Avaya’s communications software and products. A primary focus of this evaluation will be on deployments utilizing Red Hat virtualization technologies. Once a server platform is selected, the role expands to provide crucial engineering and manufacturing support.

Responsibilities

• Design, set up, and execute comprehensive test plans for qualifying new enterprise server hardware generations.

• Evaluate server performance, reliability, and compatibility when running Avaya’s communications software portfolio.

• Deep-dive analysis of hardware and software interactions, with a specific focus on optimizing Red Hat virtualization (RHEL, KVM, etc.) deployments and legacy customers running ESXi.

• Document evaluation results, performance benchmarks, and provide detailed technical reports and recommendations to hardware selection teams and product development.

• Collaborate with Avaya’s software development and product management teams to define hardware requirements for future product releases.

• Identify, troubleshoot, and resolve complex performance and stability issues related to server hardware, operating systems, and virtualization layers; often in partnership with Avaya product development teams.

• Following server selection, provide ongoing engineering support for Avaya’s internal software development teams and external integration provider.

• Maintain BIOS and firmware currency across server hardware to ensure a secure, stable, and software‑compatible environment. This role is critical in protecting system integrity, enabling platform reliability, and supporting modern software and operating system requirements.

• Develop and document detailed, repeatable manufacturing and deployment procedures for the integrator company, outlining how to build the final product and ship it to Avaya’s customers.

Qualifications

• Minimum of 5 years of experience (or equivalent expertise) in server hardware evaluation, system engineering, or performance testing, preferably within an enterprise networking or communications environment.

• Deep expertise in server hardware architecture, including CPUs, storage systems (SAN/NAS), and network interfaces.

• Demonstrated experience with Red Hat Enterprise Linux (RHEL) and strong practical knowledge of Red Hat virtualization platforms (e.g., KVM, Red Hat Virtualization).

• Solid understanding of communications or voice/video-over-IP (VoIP) protocols and their specific performance demands on server resources.

• Proficiency in developing automated testing scripts and tools to streamline the evaluation process. (Desired)

• Excellent problem-solving skills and the ability to articulate technical findings clearly to both technical and non-technical audiences.

• Ability to work independently with minimal supervision and also to collaborate effectively with diverse, cross‑functional global teams.

• Demonstrated ability to build positive working relationships

• Ability to present technical information clearly and effectively to internal and external audiences

• This role requires U.S. citizenship due to the nature of federal customer engagements

The pay range for this opportunity is from $129,500 to $174,800 + benefits. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies.

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Experience

3 years experience at the Engineer Two level or 5 – 8 years total experience

Education

Bachelor degree or equivalent experience