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Point Solutions Group
IT Support Technician IIPoint Solutions Group • Englewood, CO, USA
IT Support Technician II

IT Support Technician II

Point Solutions Group • Englewood, CO, USA
4 days ago
Salary
$30.00 hourly
Job type
  • Full-time
  • Quick Apply
Job description

We are seeking a highly motivated IT Support Technician II to provide hands-on desktop support in a fast-paced, customer-focused environment. This role is ideal for someone with strong technical troubleshooting skills, a proactive mindset, and a passion for delivering exceptional end-user support.

You will be responsible for maintaining, troubleshooting, and supporting a wide range of IT systems, ensuring seamless day-to-day operations across hardware, software, and networked environments.

Key Responsibilities

  • Configure, install, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment
  • Perform break/fix support, system upgrades, and moves/adds/changes (MAC work)
  • Provide basic network support to ensure connectivity for end-user devices and peripherals
  • Support and maintain conference room technology, including audio-visual and video conferencing systems
  • Deliver high-quality, customer-centered technical support to end users
  • Respond to and resolve IT incidents and service requests via ticketing systems, phone, and walk-ups
  • Accurately log, prioritize, track, and close support tickets in a timely manner
  • Escalate complex issues to Tier II/III support teams as needed
  • Perform preventative maintenance across IT systems and equipment
  • Assist in developing and maintaining IT documentation, processes, and procedures
  • Support adherence to IT policies and organizational standards

Required Qualifications

  • Associate's degree in a related field or equivalent combination of education and experience
  • 2+ years of hands-on IT support or desktop support experience
  • Strong troubleshooting skills across hardware, software, and peripheral devices
  • Working knowledge of:
    • Windows operating systems
    • Printers and drivers
    • Basic networking concepts (connectivity, troubleshooting)
    • Standard enterprise software and tools

Preferred Skills & Attributes

  • Strong customer service mindset with a focus on user satisfaction
  • Excellent verbal and written communication skills
  • Ability to translate technical issues into clear, user-friendly solutions
  • High energy, proactive attitude, and sense of ownership
  • Team-oriented with a willingness to share knowledge and collaborate
  • Strong organizational skills with the ability to manage multiple tasks and priorities
  • Commitment to continuous improvement and operational excellence
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IT Support Technician II • Englewood, CO, USA

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