Performs necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost effective way to resolve the problem, keeping customer downtime to a minimum.
Installs and tests system hardware at customer site. This includes, but is not limited to, setting up the hardware, testing the hardware to make sure it is working, identifying system hardware problems and following any special instructions.
Completes all required documentation involved in a service call to ensure accurate billing, and timely return of defective products/parts, with respect to warranty or contract.
This includes completion of required Insight and vendor paperwork, preparing defective products or parts for return to vendor, and promptly returning defective products/parts and paperwork according to Insight policies and procedures.
Understand current depot programs such as Hot Swap and AR3D; participate as needed.
W2 Services Technician • Hanover Park, IL, US
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