Description
Job Description:
Title: Account Manager - Commercial Lines
Hybrid: 1-2 of days in office at one of our California office locations in Aliso Viejo, Glendale, Ontario, Sacramento, San Diego or Santa Barbara
Remote: for residents in the Los Angeles County area
Supporting: Los Angeles, CA Region | Book Focus: Entertainment (preferred)
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations
About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Key Responsibilities:
Technical Competence: Maintain technical competence and industry expertise.
Team Leadership: Direct daily activities of the account management team.
Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Policy Management: Manage policy expirations and renewals.
Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Policy Compliance: Stay updated on company policies and procedures.
Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
Champion IOA Values: Demonstrate integrity and leadership.
Ideal Candidate Qualifications:
3+ years of account management experience, or 5+ years in the insurance industry
Thorough knowledge of insurance brokerage and client needs
Required active property & casualty licensing; professional designation (CIC or equivalent) preferred
Strong analytical, problem-solving, and decision-making skills
Exceptional customer service, communication, multitasking, and organizational skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)
What We Offer:
Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment
What to Expect (Application Process):
30-Minute Phone Screen, Online Assessments, and Interview(s)
Salary Range
The expected pay range for this position is $75,000.00 to $105,000.00 per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Account Manager - Commercial Lines • Santa Maria, CA, US
At Hot Topic, we're passionate about a few things: music, pop culture, and creating the most amazing in-store experience for our customers and employees.We're on the search for a Store Manager that... Show more
Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions... Show more
Why Wells Fargo: Are you looking for more? Find it here.At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communi... Show more
Sales And Business Development Director Semiconductor And Photonics Components For Ai And Data Center Networking.We are seeking an experienced Sales Director to lead our efforts in selling Silicon... Show more
Our client is seeking a highly proficient and collaborative Manager Supply Chain to optimize our supply chain and logistics strategy.This role will be based at our Central Coast location in Santa M... Show more
Supply Chain & Purchasing Specialist.The Supply Chain & Purchasing Specialist owns site materials availability, inventory strategy, procurement execution, supplier performance management, and inbou... Show more
About Us** We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions.Our i... Show more
Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients.As a key player in the insurance market... Show more
Maintain and repair central plant equipment, including chillers 100 tons and larger, motors, pumps, valves, controls, cooling towers, vane axial fans, and other auxiliary equipment.Overhaul of cent... Show more
ImpactBio has partnered with Vanigent to support them in their staffing needs to identify an Immunology Territory Manager.A competitive drive, paired with the ability to clearly communicate the sci... Show more
The Center Manager is responsible for overseeing the daily operations of the Center, ensuring the delivery of exceptional care and operational excellence.This role combines strategic leadership, te... Show more
Title: Account Manager - Commercial Lines.California office locations in Aliso Viejo, Glendale, Ontario, Sacramento, San Diego or Santa Barbara.Please note: If this position is posted as either ful... Show more
Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions... Show more
The Sales Manager is responsible for the development and performance of all sales activities for ready mix concrete.This position staffs and directs a sales team and provides leadership towards the... Show more
HUB ACCOUNT MANAGEMENT SPECIALIST.In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected.As one of the worlds' largest insurance brokers, our focus... Show more
General Managers provide the vision and leadership to all Crew, Shift Supervisors and Restaurant Managers to ensure that each customer's expectations are exceeded every visit and that the restauran... Show more
Product Support Sales Representative.Coastline Equipment is a leading John Deere Construction and Forestry dealer with locations in Southern California, Nevada and Idaho.Coastline provides world-cl... Show more
We are seeking a Manager, Housing Navigation to join our team at Independent Living Systems (ILS).ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Ca... Show more
As a Sales Consultant, you will service the customer's needs, make recommendations based on their specifications.Develop new consumer and business accounts.Provide outstanding service during and af... Show more
Are you looking for a part-time job that allows you the flexibility to set a schedule that works with your busy life and has unlimited earnings potential? Then join RDSolutions growing and diverse ... Show more
