Position: Service Coordinator Type: Part-time Salary/Pay: $17 to start, commensurate with experience
General Summary:
The Service Coordinator & Office Manager is responsible for prioritizing incoming service requests, coordinating vendors and service providers, quoting, procurement, order tracking and invoicing. Handles basic support requests such as password changes and software installation.
Essential Duties and Responsibilities:
The Service Coordinator position is a key contributor in the success of ensuring client satisfaction. This is achieved by proper triaging and managing of service requests, coordinating product & service delivery and helping in managing client expectations.
Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Expected Outcomes:
Success in the Service Coordinator position will be based on your ability to meet or exceed our clients expectations in ensuring their incidents are completed to their satisfaction. This position will be graded on the thoroughness of the information they obtain from the client, feedback from the technical support team and the satisfaction of our clients.
Educational/Vocational/Previous Experience Recommendations:
Working Conditions:
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.
Service Coordinator / Office Manager • Culver City, CA, United States
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